Customer Lead time Communication New notification process for Gall’s individual and non managed accounts

New capabilities This process allows an interactive electronic communication from Galls to the customer about order status and estimated lead times. It also provides the customer an opportunity to cancel lines based on that information. Active hard good items are automatically canceled if the customer request it. If an active hard good is tied to a promotion such as free shipping, or say socks with a purchase of boots, a user task is created for customer service to check the order for canceling options. For Drop ship items the system creates a user task that is to be followed up with the Inventory Management group to complete the cancelation or to notify the customer of updated statuses. For example the item has already shipped from the drop shipper the customer will be notified of the shipment and estimated arrival date.

New capabilities Line items cannot be split. Example, if you have two items on a line you must cancel both or choose not to cancel. Planned updates are sent at 7 and 14 days then every thirty days there after. If we receive any new information during this time the system will update the customer with a new e-mail. If a PO is past due or no PO information is available, customer will receive an update that more time is needed to determine expected ship date. GQ will have the same order acknowledgements and order status updates as the web

New Capabilities Continued In order history a record is created for each time the customer opens the e-mail look for QTMHHTTP (this is how the customer action in history are labeled.)

A look at the notification to the customer The e-mail notification shows order number date and items on the order. It also shows the status of those items. If you want to cancel some item click the cancel item box.

Top half of cancellation page Top portion gives summary of order

Bottom half of cancellation process In the bottom half the customer can put a check mark in the box next to the line they want to cancel. Then press the cancellation request button.