Electronic Ticketing Implementation Moscow June 28 th 2006 Vladimir Tepikin Reservations Systems Manager Ukraine International Airlines

Moscow, June Vladimir Tepikin Electronic Ticketing Phase I Interline Electronic Ticketing GDS Electronic Ticket issuance Ground Handling Revenue Accounting Staff training (1 st session) Phase II Self Electronic Ticketing UIA staff training (2 nd session) Legal aspects

Moscow, June Vladimir Tepikin Electronic Ticketing Phase I Interline GDS / BSP - ARC Ground Handling Revenue Accounting Staff training (1 st session)

Moscow, June Vladimir Tepikin Interline Electronic Ticketing The following airlines were chosen for the 1st phase of the implementation: Continental / CO Delta / DL Northwest / NW KLM / KL Air France / AF

Moscow, June Vladimir Tepikin Interline Electronic Ticketing Interline partners selection criteria: Partners intention to issue only e-tickets Volume of interline business EDIFACT link availability between E-TKT Data Bases

Moscow, June Vladimir Tepikin Interline Electronic Ticketing - Coordinate General Business Requirements (GBR) with interline partners - Ensure the necessary interline billing systems and processes are in place for ET - Agree with the interline partner on a test plan - Agree with the interline partner on an implementation date

Moscow, June Vladimir Tepikin General Business Requirements Interline Electronic Ticketing General Business Requirements Flight & Itinerary eligibility Ticket issuance Ticket void/cancellation PNR changes Check-in process Ground handling Refund processing Exchange/Reissue processing Direct Print Baggage Irregular operations Flight emergency Receipts/Itineraries Legal Documents/Notices Fraud Prevention Data Security Data Retention Backup Procedures Revenue and Interline Accounting Interline Contracts (Agreements) Messages Form of Identification (FOID)

Moscow, June Vladimir Tepikin Interline Electronic Ticketing Eligible Routes The following destinations / flights were chosen for the 1st phase of the implementation: AMS / PS101, 102 BER / PS203, 204 LON / PS501, 502 PAR / PS701, 702

Moscow, June Vladimir Tepikin Eligible Routes The choice was based on the following criteria: - interline traffic volume with carriers selected for the 1st wave of Interline Electronic Ticketing: a. main hubs of KL, AF; b. main transfer points to / from DL, CO, NW; - Departure Control Systems used to handle PS flights: a. SITA DCS is used by Globe Ground Berlin in TXL; b. Interactive link to CODECO (AMS, LGW) from PS ETKT server is planned; Interline Electronic Ticketing

Moscow, June Vladimir Tepikin Interline Electronic Ticketing Current Status AirlineGBRTestingClearing Method Target Implementation Period Continental/COAgreedCompleted on 19 OCT 2005 IDECImplemented Delta/DLAgreedAPR 2006IDECImplemented KLM/KLAgreedJUN 2006IDECImplemented Northwest/NWAgreedMAY 2006IDECImplemented Air France/AFTo be requested/sent2006IDEC2006 Austrian / OSNo Link IDEC2006

Moscow, June Vladimir Tepikin Electronic Ticketing Phase I Interline GDS Ground Handling Revenue Accounting Staff training (1 st session)

Moscow, June Vladimir Tepikin GDS - Update GDS Participation Carrier Agreements (PCAs) to reflect electronic ticketing - Complete GDS Questionnaire - Agree with the GDS test plan - Agree with the GDS implementation date - The GDS must participate in countrys ARC / BSP - Coordinate with local BSP the start date of ETKT issuance

Moscow, June Vladimir Tepikin GDS Current Status GDSET Questionnaire Addendu m to PCA TestingCountryTarget Implementation Period Amadeus/1AFilled-in, sent Not signed Completed on 27 APR 2006 CH, BE, DE, FR, NL, UA, UK, US Implemented Galileo/1GFilled-in, sent SignedCompleted on 19 OCT 2005 FR, NL, UK, BE, LU, DE, CH Implemented Sabre/1SFilled-in, sent SignedCompleted on 13 DEC 2005 FR, NL, UK, BE, LU, DE, US, CA, PT Implemented Worldspan/1PFilled-in, sent SignedCompleted on 20 NOV 2005 FR, NL, UK, BE, LU, DE, US, CA, IE Implemented

Moscow, June Vladimir Tepikin Electronic Ticketing Phase I Interline GDS Ground Handling Revenue Accounting Staff training (1 st session)

Moscow, June Vladimir Tepikin Ground Handling Determine actions needed for Ground Handlers: discussion/agreement on Electronic Ticketing handling methods: - control - interactive - ETL Coordinate testing and implementation dates

Moscow, June Vladimir Tepikin Ground Handling StationHandlingDCSContactMethod (Interactive/Cont rol/ETL) Testing AMSKLM –CODECO Mr. Jan van der Veer – Commercial Manager ETL Messages *Completed, Implemented CDGADPGAETAN Mr. Jean-Luc Meyts – Station Manager ETL MessagesCompleted, Implemented KBPINTERAVIASDCS Mrs. Olena Karpenko InteractiveCompleted, Implemented LGWSERVISAIR UK LIMITED CODECO Mr. Clive Darbon – Regional Sales Manager ETL Messages*Completed, Implemented TXLGLOBE GROUND SDCS Mr. Honigmann – Head of Passenger Services InteractiveFEB 2006 BRU, FRA, ZRH - ETL Method deployed in APR 2006 * Control method is to be deployed by CODECO by the end of 2006

Moscow, June Vladimir Tepikin Revenue Accounting - ETM (ET lifted report) specifications reviewed - FTP retrieval of ETM data from SITA arranged - Hardware/Software required and in-house system to store ETM determined - Software developed for Revenue Accounting system to process a nightly file of used coupons - Clearing method selection was made for interline partners and BSP/ARC

Moscow, June Vladimir Tepikin

Moscow, June Vladimir Tepikin

Moscow, June Vladimir Tepikin

Moscow, June Vladimir Tepikin

Moscow, June Vladimir Tepikin

Moscow, June Vladimir Tepikin First e-ticket on Ukraine International was issued on 26 th of October 2005 by Continental

Moscow, June Vladimir Tepikin

Moscow, June Vladimir Tepikin

Moscow, June Vladimir Tepikin

Moscow, June Vladimir Tepikin

Moscow, June Vladimir Tepikin

Moscow, June Vladimir Tepikin When the ticket is validated on CO, the itinerary may also include any of CO's interline electronic ticketing partner airlines.

Moscow, June Vladimir Tepikin Electronic Ticketing SITA Press Release: …On October 19, 2005, Passenger and Travel Solutions activated first interline electronic ticketing implementation between Ukraine International (PS) and Continental Airlines (CO). With this implementation, CO and the global distribution systems (GDSs) that validate electronic tickets on either CO or PS, may issue e-tickets for travel on the combination of these two airlines…

Moscow, June Vladimir Tepikin Electronic Ticketing Phase II Self Electronic Ticketing UIA staff training (2 nd session) Legal aspects

Moscow, June Vladimir Tepikin Electronic Ticketing Legal aspectLegal aspect Civil Code of Ukraine Air Code of Ukraine Law of Ukraine «On electronic documents and electronic documents circulation» Rules on Passenger & Baggage Air transportation, adopted by the order of Ministry of Transport of Ukraine 568). Regulation of Ukrainian government on availability of electronic documents (electronic data) circulation 680)

Moscow, June Vladimir Tepikin First e-ticket in Ukraine International Ticketing Office was issued on 16 th of FEB 2006

Moscow, June Vladimir Tepikin Electronic Ticketing PS is the first carrier in CIS to be recognized as 'green' by IATA's color coded system, which categorizes airlines based on their electronic ticketing capability: Red = no plans for e-ticketing Orange = plans but not yet implemented Yellow = performing e-ticketing but not interline Green = interline e-ticketing available

Moscow, June Vladimir Tepikin