Electronic Ticketing Direct Distribution Product Management Reservation Platform Ticketing August 2009

Agenda Introduction Main features Frequently Asked Questions FAQ Agenda Introduction Main features Frequently Asked Questions

Agenda Introduction Main features Frequently Asked Questions FAQ Agenda Introduction Main features Frequently Asked Questions

* Also available in BSP markets on request Introduction Features FAQ Overview The Electronic Ticketing solution for NON BSP markets* Allow authorised travel agencies to: issue e-tickets on carrier e-ticket stock follow-up on those e-tickets Direct reporting to airline revenue accountings with daily RET or HOT files Out of scope Billing & settlement (directly managed between airlines and travel agents) 18 airlines already successfully use the product in 23 markets * Also available in BSP markets on request

e-ticket record creation Introduction Features FAQ BSP distribution flow Ticketing requests Central Ticketing System RET file Data Processing Center IATA BSP Travel Agent HOT file e-ticket record creation Global Distribution System Airline accounting system LIFT file Validating carrier e-ticket database

Electronic Ticketing Direct distribution flow Introduction Features FAQ Electronic Ticketing Direct distribution flow Ticketing requests Central Ticketing System RET file Data Processing Center IATA BSP Travel Agent HOT file e-ticket record creation Global Distribution System Airline accounting system LIFT file Validating carrier e-ticket database

Agenda Introduction Main features Frequently Asked Questions FAQ Agenda Introduction Main features Frequently Asked Questions

Electronic Ticketing Direct offer Introduction Features FAQ Electronic Ticketing Direct offer 2. Price the PNR Automated Manual TST Incentive ticketing 3. Issue the e-ticket 1. Create/Update a PNR Mandatory Passenger name Flight segment(s) Ticketing arrangement Form of payment Validating carrier Optional Commission Fare Discount Other elements e-ticket record Supporting documents Sales Report 4. Follow-up on the e-ticket Display / Search of e-ticket record Cancellation (old package) Refund Revalidation Exchange / Reissue Display of e-ticket history Integration in the Amadeus Selling Platform

Issuance Issuance using a specific entry (TTP/T-xx) Introduction Features FAQ Issuance Issuance using a specific entry (TTP/T-xx) The airline e-ticket range is used The ticket stock is stored in Amadeus system and automatically sub-allocated to authorized travel agents Specific Form Of Payments (FOP) dedicated to e-Ticketing Direct

Output documents Agents accounting coupons Introduction Features FAQ Output documents Agents accounting coupons Audit coupon Agent coupon Credit Card Charge Form Customer Itinerary receipt (ITR) Printed Broadcast Ex Printed Faxed e-mailed Broadcast The itinerary receipt is a legal contract with the airline

Sales Reports Reports registering all sales Sales Reports per day Introduction Features FAQ Sales Reports Reports registering all sales Ease office accounting checks 9 different generic reports for travel agencies Filter options available Possibility to: Cancel or reinstate sales Make manual registration Print reports Sales Reports per day TJQ – Query Report TJT – Transaction Report TJD – Daily Report TJN – Net Remit Report TJH – History Report Sales Reports per sales period TJI – Item Report TJS – Summary Sales Report TJX – Cross Reference Report TJL – Sales Report List Ex

Agenda Introduction Main features Frequently Asked Questions FAQ Agenda Introduction Main features Frequently Asked Questions

FAQs Can this product target BSP markets? Introduction Features FAQ FAQs Can this product target BSP markets? Yes, but at the moment Amadeus is focusing on NON BSP markets How can an airline check the sales made with this solution? A RET or HOT file is sent from Amadeus to the airline revenue accounting system on daily basis Can non-IATA travel agencies benefit from the solution? No, an IATA code is required to issue electronic tickets Which is the implementation timeline? Once an implementation slot is available, the lead time is between 1 to 2 months How are support and training managed? Support is available in the Amadeus help pages (HE ETKT DIRECT), and e-learning sessions are available Is there a fraud control? Yes, there is an enhanced security product option with which the airlines can allow specific e-ticketing quotas to the travel agencies according their bilateral agreement

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Thank you for your attention Product Management Please send your queries to: eticketing@amadeus.com For additional information please visit the: Opera Electronic Ticketing page

Itinerary Receipt (ITR) - illustration Introduction Features FAQ Itinerary Receipt (ITR) - illustration Back

e-Ticket record display Introduction Features FAQ e-Ticket record display Ticket number Passenger name Flight details e-ticket status Agent IATA n° Record locator Form of payment Total Fare paid Taxes Passenger type Back ( Cryptic display ticket )

TJQ - Query sales report illustration Introduction Features FAQ TJQ - Query sales report illustration * When document is confirmed Airline code Form of payment Document type TJQ/SOF/D-03DEC05DEC/T-QR Agent sign initials Logical document number Sequence Number (automatically incremented, handled at office ID level) Total document amount (sum of all Form of Payment for the item, excluding NR FOP type ) , sum of taxes, and commission amount Back