National Healthcare Charter – 2016

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Presentation transcript:

National Healthcare Charter – 2016 Peamount Healthcare National Healthcare Charter – 2016

Clear information about appointment times, dates and locations Access Good Care in good time Access to doctor/GP Clear information about appointment times, dates and locations

Dignity and Respect Dignity Respect Compassion Diversity

Safe and Effective Services Safe, clean environment Clean hands Clear information

Attitude, Behaviour & Communication Considerate and respectful

Behaviour Polite Quiet environment Consent Confidential

Positive body language Check you have understood Communication Clear information Good Communication Positive body language Check you have understood

Give Feedback or Make a Complaint Accountability Speak Up Group Advocacy Group Member of staff Independent advocate Compliments and complaints officer House meeting A family member Give Feedback or Make a Complaint

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