Define groups and the stages of group development Describe the major components that determine group performance and satisfaction Define teams and best practices influencing team performance Discuss contemporary issues in managing teams

Groups Two or more interacting and interdependent individuals who come together to achieve specific goals. Formal groups Work groups defined by the organization’s structure that have designated work assignments and tasks Informal groups Groups that are independently formed to meet the social needs of their members

Quality Control Circle Voluntary problem solving groups committed to improving quality and reducing costs. 5 stages to quality control circle development 1. Forming stage - the first stage of group development in which people join the group and then define the group’s purpose. 2. Storming stage - the second stage of group development, characterized by intra-group conflict

Quality Control Circle 3. Norming stage - the 3rd stage of group development, characterized by close relationships and cohesiveness. 4. Performing stage - the 4th stage of group development when the group is fully functional and works on group task. 5. Adjourning - the final stage of group development during which group members are concerned with wrapping up activities rather than task performance.

Why do Individuals Join Groups 1. Security: Individuals feel fewer self-doubts and are resistant to threats when they are part of a group. 2. Self-Esteem: Membership can give a feeling of increased worth. 3. Affiliation: People enjoy the regular interaction that comes with being part of a group. 4. Goal Achievement: Easier to accomplish a task using a group rather that an individual.

Roles Socially determined way of behavior in a certain position. Roles evolve over time Role models have powerful influence over others

Norms Degree of acceptability and unacceptability. General standards of conducts for various social settings. Norms are enforced because: To facilitate survival in a group To clarify role expectations To help avoid group member from embarrassing situations To express group values

Group Structure Group Pressure- direct or indirect social pressure that is exerted by a group on its individual members to influence their choices Social loafing - the tendency for individuals to expend less effort when working collectively than when working individually. Group cohesiveness - the degree to which group members are attracted to one another and share the group’s goals.

What Is a Work Team? Work teams - groups whose members work on a specific, common goal using their synergy, individual and mutual accountability, and complementary skills.

Types of Work Teams Problem-solving team - a team from the same department or functional area that’s involved in efforts to improve work activities or to solve specific problems. Self-managed work team - a type of work team that operates without a manager and is responsible for a complete work process or segment.

Types of Work Teams Cross-functional team - a work team composed of individuals from various functional specialties. Virtual team - a type of work team that uses technology to link physically dispersed members in order to achieve a common goal.

Intergroup Conflicts Perceived incompatible differences resulting in some form of interference or opposition between different groups. Reasons for Intergroup Conflict Poor Communication Competition Harm Done in the Past Diversity