To UCMDB or not to UCMDB? That is the Question…. Jimmy Augustine CMS Marketing team lead April 12, 2011

Agenda HP CMS Flash Use Cases for Service Manager Clients UCMDB Configuration Management CMS Best Practices Success Story – Blue Cross Blue Shield of Florida

HP Configuration Management System A brief commercial from our sponsor

UCMDB Use Cases for Service Manager Clients

Improves change management processes Narration Script: Using UCMDB’s Change Report, with just a click, you can see the changes that have occurred to the Configuration Items in a particular view. The UCMDB captures a view of the environment to track changes over time every time a discovery scan is completed. Visuals: Show how quickly you can view the Change report and Compare Snapshots (screen captures below) report to track changes. Please highlight how to show unplanned changes.

Examples of success HP DDMA/UCMDB allowed them to avoid 100 potential outages in a single year HP DDMA/UCMDB generates configuration compliance records in 30 minutes, instead of several days HP DDMA/UCMDB & Release Control helped to double the number of changes processed with only a minimal increase in staff

How to Extend the UCMDB Business Service Management Cloud Automation Data Center Transformation Application Lifecycle Management Disaster Recovery

UCMDB Configuration Manager (UCMDB-CM) The configuration management process of HP’s CMS Separate component of HP Universal CMDB – installation is optional; entitled at no additional charge! Provides tools to manage the data center, govern its adherence to organizational standards, and control the quality of the CMDB data Simplified UI, utilizes ‘Composite CIs’ Helps service managers track their services as well as understand the impact of the changes introduced in the environment to take more proactive actions, such as initiating remediation

UCMDB-CM Videos Inventory & Topology

CMS Best Practices Practitioners Community Introduction Assessment Customers Introduction Assessment Architecture and design Delivery Operate Customer facing decks White papers CMS value discovery workshop CMS strategy guide CMS Solution Blueprint Best practice library Implementation services Deliverables Development of customer facing materials to support conversation between sales or pre-sales with the customer around what a CMS is, how it support core IT processes and a best practice approach to designing and delivering a CMS Creation of a CMS maturity assessment that results in identification of (a) current CMS maturity (b) desired CMS end state maturity (c) specific recommendations for IT initiatives, software solutions and solution integrations that result in a deployed CMS capable of supporting the customers end state goals Creation of a CMS Strategy Guide that represents a high level summary of HP’s approach to working with customers to design and deliver a robust CMS that supports their specific CMS related objectives Creation of a CMS Best Practice Catalog that contains best practice guides and addresses topics ranging from data modeling to integration and federation “how-to” topics. The knowledge contained in the CMS Best Practice Catalog will be the foundation of the paid for IP delivered by PS. Creation of a Professional Services CMS Solution Blueprint that can be used by PS to address CMS related needs at the data management, process management and technology implementation levels. It will address the requirements for designing and delivering a robust CMS as specified in the CMS Strategy Guide Customer awareness of HPs viewpoint and vast experience implementing CMS Deliver a CMS strategy roadmap to customer Business initiative focused with high short term ROI Delivers standardized HP design and architecture principles Directly targeted at customer’s business priorities Designed to significantly lower implementation cost Outcome

Blue Cross Blue Shield of Florida Success Story Blue Cross Blue Shield of Florida

For more information Contact: Jimmy Augustine: Jimmy.augustine@hp.com For information on HP UCMDB: www.hp.com/go/UCMDB For a demo on HP DDMA: www.hp.com/go/DDMADemoTour

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