Strengthening Resilience Breakout Group: Intervention Findings 21 Nov 2017 Draft-Not for dissemination

Minimum basic services for families Mental health: Peer support not offered in civ community; Psychoed (e.g.: iSTEP) and psychosocial svs for all Programs: For all ages; flexible hours for svs; volunteer opportunities Crisis intervention: suicide, family violence, safety planning Info and referral: competent staff re: mobility, separation and risk (e.g.: transitions, healthcare svs, career counselling, childcare, SLT, translation) Virtual presence Child care : Facilitates access to services and intervention process. Emergency CC. Minimum basic services for families 2/12 Draft-Not for dissemination

Factors showing family-centred and op-focussed Perspective: Recognize family strengths, individuality, diversity and coping styles Approach to families: open, respectful, empowering, seeking feedback, multiple avenues (phone, email, Facebook, non-web), inclusive (i.e.: all family types) More family involvement: Networking/peer support, volunteers, WGs, Advisory groups. Families taking the lead in developing and facilitating services/activities/workshop, etc. Transition support: deployments, warm line calls, language courses, childcare, counselling (R2MR, Intercomm, 3rd party consent forms) Remove barriers: Offer cc for R2MR Pgm scheduling aligned with Base/Wing initiatives, flexible hours Factors showing family-centred and op-focussed 3/12 Draft-Not for dissemination

Considerations for outreach and awareness Outreach ideas: travelling “road shows” collaboratively with service partners; train local resources on mil lifestyle; resource fairs; posters in grocery stores; satellite offices. Communications:  awareness, referrals among civ professionals;  family engagement comms (family networks, contact person, spokesperson, etc.);  simplified, accessible comms (too much info just as unclear as too little on website)  National advertising (radio, tv) Awareness of meaning of: veteran, svs, “family”, “deployment”, “transitions”, Standard language that resonates with the community and with civ. Resources (ex: separation and reunion?) Other considerations: reach out to CoC; include cc; getting info to spouse; Incentivized programming Considerations for outreach and awareness 4/12 Draft-Not for dissemination

How to ensure non-duplication Clear mandates/roles and definitions: Clarification of counselling services. (ex: short term counselling: what does it mean, how do we stay family centered?) Clarity ≠ restrictive More networking opportunities: Sharing best practice resources; Monthly meeting of professionals; Periodic online meetings with MFS National database of family resources Community partnerships for collaboration / referral and less duplication (e.g.: parenting supports often avail in civ community) How to ensure non-duplication 5/12 Draft-Not for dissemination

Risk management concerns Standardization: Competitive wages, pensions, benefits (reduce turnover, opportunity to hire & retain experienced staff) Standards of practice for MH svs (correct credentials for work with trauma, couples, children) Standardized forms and file keeping for continuity of services Training/orientation for staff (MH First Aid for MH staff and crisis training for other MFRC staff) Shared supervision for clinical MH staff Clear but non restrictive parameters of MH svs Professional development on all military lifestyle phases for all MH staff Comms:  awareness of mil lifestyle challenges for all staff and for families prior to joining CAF; Ideas to mitigate risk: MH days allotted to staff; designated PT time for staff; resiliency training; Risk management concerns 6/12 Draft-Not for dissemination

Service delivery/ financial reporting Challenges: Inconsistent communication (CoC-MFRC; MFRC-MFRC; MFS-MFRC) Data collection/stats (time required; relevance) Logistical concerns (e.g.: office space not conducive to confidentiality or safety) (Risk management) Confusion between MFRCs and in civ community re: parameters of MH practice Much of comms dependent on CAF member Lack of MH resources or access to them outside the MFRC: advocacy for better MH insurance benefits Requirements: Clear nonrestrictive definition of parameters of MH svs More inclusive definition of family amongst shared service providers (e.g., VAC, OSSIS, FIL, CFMAP, etc.) Funding for professional development (risk management) Service delivery/ financial reporting 7/12 Draft-Not for dissemination