Stakeholders Unit 1Business Skills for e-commerce HND in Computing and Systems Development

Stakeholders Identification of stakeholders Satisfying stakeholder objectives Pluralist perspectives (several autonomous but interdependent groups which either  share power or continuously compete for power) Corporate mission objectives and policies

Stakeholders “Each new customer is interviewed using business analysis techniques to make sure we have the input from all the stakeholders in your company” “e-commerce web designs” www.olango.net Accessed 16/09/2014

Stakeholders What are stakeholders? “a person with an interest or concern in something, especially a business” Look at the Dell case study and identify the stakeholders

Customers What do they expect?

Customers - What do they expect? Simple checkout Quality product information Security Privacy Multiple payment options Telephone/chat support Returns and money back guarantees Inclusive prices Shipping costs Delivery options and tracking Contact information Effective search Support service Flexible shopping cart Related products Clear navigation

Activity Go back to your web sites Rate the site for meeting customer objectives Report your results