PSAP Manager Meeting September 12, 2013

August 2013 Tarrant County 9-1-1 82.9% of 9-1-1 calls came from wireless phones

9-1-1 CALLS ANY PSAP AT ANY HOUR Of every 10 calls 2 from landline phones 1 residential 1 business 8 from wireless phones 7 from regular wireless 1 from NSI wireless

Wireless Accuracy CALNENA wrote an article for Dispatch Monthly that stated that wireless accuracy results in California were declining and well below FCC requirements. Current test results in Texas (Bexar Metro, GHC and TC-911) do not support the CALNENA findings

Can you remember the current FCC requirements for wireless accuracy?

67% of calls within 50 meters / 100 meters Wireless Accuracy 67% of calls within 50 meters / 100 meters 90% of calls within 150 meters / 300 meters

What about the other 10% of calls not covered under the requirement? Wireless Accuracy What about the other 10% of calls not covered under the requirement?

67% of calls within 50 meters / 100 meters Wireless Accuracy 67% of calls within 50 meters / 100 meters Current test results – 97.5% of calls within 50 meters / 100 meters

90% of calls within 150 meters / 300 meters Wireless Accuracy 90% of calls within 150 meters / 300 meters Current test results – 98.1% of calls within 150 meters / 300 meters

10 Digit Emergency Numbers All PSAP’s have them Required by Texas PUC tariff Allow citizens to reach police with same answer priority as 9-1-1 without giving up their right to privacy No ALI on calls to these numbers Since these are dialable numbers, they are also misdialable as well

MagicJack A VoIP service provider Very low cost - $19.95 per year Was not collecting the 9-1-1 service fee (.50 per month) Now starting to collect this fee Letter to their customers state calling 9-1-1 is an option they must now pay for Tarrant County 9-1-1 website has a one page explanation under “What’s New”

QUESTIONS?