Yangquan Coal Industry: Achieving Smooth SAP® Application Deployments with SAP Enterprise Support ​ Company Yangquan Coal industry (Group) Co. Ltd.​ Headquarters Yangquan, Shanxi, China​ Industry Mining Products and Services Coal; generation and sale of electricity and heating fuel​ Employees 170,000​ Revenue Y 16.9 billion (US$2.6 billion) Web Site www.ymjt.com.cn Partner Deloitte Consulting (Shanghai) Co. Ltd. www.deloitte.com/cn​ Objectives Deploy and upgrade six new SAP® applications, including three running on the SAP HANA® platform Complete the launch with minimal risk and downtime "Run SAP Like a Factory" Why SAP User of the SAP ERP and SAP Supplier Relationship Management applications, SAP BusinessObjects™ Business intelligence platform, and SAP HANA platform Ongoing success with the existing SAP software landscape SAP Enterprise Support offerings to help ease IT implementations and ensure faster time to value Resolution Got support for incident escalation that could have endangered the launch Safeguarded the deployment of six new SAP software systems Monitored and fine-tuned SAP HANA to reduce risk to the database Made plans following the launch to set up a systems-monitoring infrastructure through the SAP Enterprise Support Academy program Benefits Mission-critical support from the SAP Enterprise Support advisory center to resolve issues that could have compromised the launch Continuous quality check for all six systems to help ensure a smooth deployment Continuous quality check for technical performance optimization and for SAP HANA 70% Less effort needed for system-launch evaluation using continuous quality check 50% Less time needed for mission-critical issue resolution, helping meet project deadlines​ 50% Cost savings for system monitoring after joining SAP Enterprise Support Academy​ “We were performing six new implementations, three of which were based on SAP HANA. With the support of the SAP Enterprise Support advisory center, all technical issues were resolved on time and all systems went live successfully. We are looking forward to using more services from SAP for system monitoring during the operation phase.”​ Zhai Genzhu, IT Manager, Yangquan Coal industry (Group) Co. Ltd.​ © 2016 SAP SE or an SAP affiliate company. All rights reserved. Studio SAP | 45116​ (16​/12​) This content is approved by the customer and may not be altered under any circumstances.