Angela Currie Housing & Care Director ---------- Share with you some of our new approaches

ABOUT CCPS Mission Members Scope of member activity CCPS digital programme CCPS is the Coalition of Care and Support Providers in Scotland Our mission is to identify, represent, promote and safeguard the interests of third sector and not-for-profit social care and support providers in Scotland, so that they can maximise the impact they have on meeting social need. CCPS membership comprises over 80 of the most substantial care and support providers in Scotland’s third sector, providing high quality support in the areas of community care for adults with disabilities and for older people, youth and criminal justice, addictions, homelessness, and children’s services and family support. The combined membership of CCPS: Supports over 206,000 people and their families Managed a total annual income in 2016-2017 of £1 billion, of which an average of 77% per organisation relates to publicly funded service provision. Employs approximately 43,000 staff CCPS members provide support for a wide range of people with diverse needs, including older people; children, young people and families; disabled people; people with learning disabilities, mental health problems, physical dementia, sensory impairment, complex disabilities, acquired brain or spinal injury, epilepsy, and drug and alcohol problems; people with convictions; and survivors of domestic violence. CCPS members provide a variety of high quality, personalised models of support, including supported living, care at home, housing support, supported accommodation, care home services, day opportunities, supported training and employment, short breaks, outreach, information and advice, leisure activities, advocacy, counselling, befriending, support groups, therapeutic services and support for family carers. All the members of CCPS are non-profit distributing organisations, accountable to independent boards of trustees who offer their individual time and expertise purely on a voluntary basis. In addition, the majority of members recruit volunteers to assist in administration or service delivery. Many members are actively involved in policy development and campaigning, with more than a third employing policy staff at a senior level. CCPS’s digital programme supports members to adopt digital technology, focusing on three areas: 1) how to identify and implement better digital organisational systems; 2) share best practice in user focused digital tech; and 3) identify workforce learning and development needs. We are working with the Scottish Government on implementation of their Digital Health and Care Strategy (https://www.gov.scot/Publications/2018/04/3526)

Blackwood Housing & Care Founded in 1972 by Dr Margaret Blackwood Pioneers in providing accessible housing for those living with a disability 1500 social rented homes across Scotland Care & support services in 11 local authorities – 500+ customers

Scotland Wide

Transforming Our Housing & Care Offer

Business Efficiency The system is cloud based - fully digital end to end Customer touchscreen ‘hub’ – more choice and control Staff mobile app – fully remote working/planning Live video and audio – triage situation Customisable responses Update care notes in the ‘field

Customer Choice & Control The system is cloud based - fully digital end to end Customer touchscreen ‘hub’ – more choice and control Staff mobile app – fully remote working/planning Live video and audio – triage situation Customisable responses Update care notes in the ‘field

Clever Cogs Business Case & Evaluation Criteria Choice & Control for Customer Provide control and promote independence Digital inclusion benefits Improved outcomes Reduces isolation New skills, increased confidence National outcomes aligned Operational Efficiency Tight care margins need highly efficient day to day operations Employee attraction and retention important Modern and unique in the housing & care sector

Blackwood Housing with Care Drivers……

Blackwood Design Guide INSERT PICTURE OF FRONT PAGE?? Beautiful philiosophy

Blackwood House Beautiful philiosophy

Blackwood House Beautiful philiosophy

Blackwood House Beautiful philiosophy

Independent Living

Managing the Digital Shift Drivers……

Managing Change - Organisation Clear Vision & Lead Establish the baseline position Quantify the Outcomes to Achieve Design ICT System alignment Internal & Ext Comms Role of HR, ICT, Finance Clear Budget & Cost Analysis SPLIT INTO CUSTOMERS AND ORGANISATIONAL LEARNING Its change management

Managing Change - Employee Changing Behaviour Key messages & benefits Existing Staff training & retraining Design for new employees Clear targets to measure progress New &-Amended Procedures Processes Marketing – sharing good news Remove option of the old way SPLIT INTO CUSTOMERS AND ORGANISATIONAL LEARNING Its change management

Managing Change - Customer Find the hook…. Training & Support Needs Analysis to Tailor Fit with care plan outcomes Be realistic Understand Change in Role is Key Ongoing support Manage Changing Needs

Listen to what our customers say…. angelacurrie@blackwoodgroup.org.uk Listen to what our customers say…. https://www.youtube.com/watch?v=EKnXIZa42uI Our contact details are at the stand.

Workshop Task Split into small groups Discuss how you have tackled change management in terms of: Organisational change Employee behaviour change Customer service delivery change Take notes of key points and feedback Our contact details are at the stand.