What can I do On-Line? Debbie Hoffmann Texas A&M –Manager Brad Manbeck Presentation Title Style: Trebuchet, 40 pt., white (reverse), title style capitalization (first letters) Content: Presentation title Subtitle Style: Trebuchet, 24 pt., white (reverse) Content: Presenter name(s), date Slide Title Style: Trebuchet, 36 pt., gold, sentence style capitalization (first letters) Content: Unique for each slide (unless slide contents are continued) Text Style: Main bullets are Times New Roman, 28 pt., black; supporting bullets are Times New Roman, 24 pt., black Content: information and graphics pertaining to Slide Title Limit bulleted lists to 7-8 lines; number of bullets may vary depending on length of content and on number of sub-bullets Longer lists should continue to additional slide with duplicate Slide Title (cont.) Do NOT divide text into columns; use tables instead If using tables: use Title style for table header rows and Text style for table text Avoid multi-colored text, use italics or bold typeface for emphasis See T2 Style Guide for complete list of style and usage conventions Graphics If importing graphics, use the “Set transparent color” tool to make the white background disappear (to avoid covering text). Recommended graphic placement: along right side or bottom of slide Debbie Hoffmann Texas A&M –Manager Brad Manbeck T2 - Manager Web Development

Review Texas A&M solution Customer log in using CAS, SSO or email plus last four digits of DL for non-affiliates. Non-affiliate log on request generates email to CSU team for processing. Once reviewed and approved, automatically uploads information to Flex to create customer account. Non-affiliates may request to have password resent.

Intranet – Non-affiliate Log In Requests

TAMU Howdy Portal howdy main page Banner’s Luminous Portal page has Transportation Channel Affiliate logs in to portal and authentication is passed to our site so customer is not required to log in again

Intranet – Web Logs

My Account – Annual Permit Registration Annual permit registration is completed through online system. Reads Flex data in real time but stores their registration request in the data warehouse. Priority order is added outside of Flex and then imported to establish wait lists and then permits are awarded.

Intranet – Dynamic Text for Registration

My Account – Wait List Customer can see all information we know about them Customer can add themselves to a waitlist Customer can see and reprint permit receipt

My Account – Purchasing Permits Customers may purchase a permit

Flex Permit Control Group Permit name displayed on web site is pulled from Permit Control Group In this case, the receipt text indicates to the customer how and when to expect permit to be shipped.

My Account – Purchasing Permits Permit Control Group determines payment eligibility options.

Intranet – Dynamic Text for Website

Flex - Custom Permit Receipt Text Text on customer receipt is pulled from custom field on Permit Control Group where end user has access to update without programmer help.

Flex – PCG Allows Turning Off Payment Type Custom check box field turns on Payroll Deduction as a payment option for this permit type. This overwrites payment eligibility table settings so if customer meets Payroll Deduction criteria, they will see that payment option on other permits where this check box is checked.

My Account – Pay Plans Customers who have purchased permits using payroll deduction as payment can see their Flex pay plan details in their online account.

My Account - Vehicles Vehicle information

My Account - Citations Citation information including photographs taken with handheld ticket writer

My Account - Appeals This impacts appellants during the process of selecting a hearing date and time.

Intranet - Setting Dockets for Appeals Adjudication administrator sets docket details via intranet administrative page.

My Account – Access Method for Non-Flex For non-Flex facilities, customers may change their access method online

Updating the access method via the web page updates custom field in Flex in real time. Our SCAN data push occurs about every 15 minutes, so we notify customers there is a small delay before the update is pushed to the gate equipment.

My Account - Correspondence Emails and Letters from the customer’s Flex account are pulled into the online parking account. Pulls items from Flex Letter History.

My Account - Correspondence NOTE entries are also pulled based on the NOTE TYPE, such as EMAIL.

260,451 logins March – September 2009 My Account Logins Online Transactions February 2003 – January 2004 1,000 online transactions(%?) $5,000 February 2004 – January 2005 22,854 online transactions (29% of total) $1,703455 (42% of total) 77% of $ automated 47% of transactions automated February 2005 – January 2006 35,083 online transactions (43% of total) $2,581508 ( 57% of total) 81% of $ automated 56% of transactions automated 260,451 logins March – September 2009

Permit Fee Schedule Pulled to Website

Departmental Rep Secure Page

Intranet Administrative Page

What is needed? T2 Systems Texas A&M Partnership Think through business rules Engage 3rd party vendors early Thorough testing before production launch Texas A&M Resources needed Usability Concerns

Efficiencies Gained Decreased In-Office Traffic Increased Citation Revenue Added Details for Current Customers Increased Customer Service