Transportation Professionals Advisory Committee Meeting Operations Update Transportation Professionals Advisory Committee Meeting September 14, 2017

Performance Report Card Performance Indicator Standard Aug 2017 FY18 On Time Performance > 91% 91.4% 91.6% Late 4 < 0.10% 0.05% 0.07% Average Hold Time < 120 sec 83 81 Calls On Hold Over 5 Min < 5% 4.7% 4.6% *Preventable Collisions Per 100,000 Miles < 0.50 0.75 0.61 *Aug 2017 data is not final

Antelope Valley Region Performance Indicator Standard Aug 2017 FY18 On Time Performance > 91% 89.8% 90.0% Late 4 < 0.10% 0.11% 0.06% Average Hold Time < 120 sec 104 103 Calls On Hold Over 5 Min < 5% 3.5% 3.2%

Eastern Region Performance Indicator Standard Aug 2017 FY18 On Time Performance > 91% 92.7% 92.5% Late 4 < 0.10% 0.02% 0.10% Average Hold Time < 120 sec 66 Calls On Hold Over 5 Min < 5% 4.7% 5.2%

Northern Region Performance Indicator Standard Aug 2017 FY18 On Time Performance > 91% 91.1% 91.7% Late 4 < 0.10% 0.07% Average Hold Time < 120 sec 99 95 Calls On Hold Over 5 Min < 5% 5.0% 4.3%

Santa Clarita Region Performance Indicator Standard Aug 2017 FY18 On Time Performance > 91% 94.9% 95.8% Late 4 < 0.10% 0.06% 0.05% Average Hold Time < 120 sec 51 49 Calls On Hold Over 5 Min < 5% 2.4% 2.2%

Southern Region Performance Indicator Standard Aug 2017 FY18 On Time Performance > 91% 90.4% 90.8% Late 4 < 0.10% 0.07% Average Hold Time < 120 sec 98 94 Calls On Hold Over 5 Min < 5% 5.0% 4.3%

West Central Region Performance Indicator Standard Aug 2017 FY18 On Time Performance > 91% 91.9% 92.1% Late 4 < 0.10% 0.05% Average Hold Time < 120 sec 61 64 Calls On Hold Over 5 Min < 5% 4.3% 5.1%

Highlights August highlights: Northern Region WMR Pilot Beta Testing Jerry Walker Award Nomination and Selection FTA / ADA Compliance Review General Managers Meeting RSI Observation record 248 observations