Demographic Data Collection Pre-admit/Surgery Registration Greg Zaffarano Operations Coordinator Registration Services May 13, 2014

Overview 3 registration desks Pilot study timeline: Sept. 30/’13 to Jan. 31/’14 Number of patients that participated: 2,570 Participation rate: 95% Seats for patients waiting Waiting area

Data Collection Driving Forces: Laminated Questions Sheets Face to face interview Proper staff training and supporting materials Restraining Forces: Limited Privacy Comfort with requested information Language barrier Data Collection

Registration Times 01:27 Before: 5min 22sec per patient Sample size:52 After: 6min 25sec per patient Health Equity Questions: 1min 27sec Sample size: 55 01:27

Other Findings Data quality was excellent Minimal negative patient feedback Patient satisfaction ratings remain high No impact on staff satisfaction

Next Steps Spring 2014: Launch data collection in Ambulatory Care Centre (ACC) registration Summer 2014: Data collection via ACC registration kiosk Fall 2014: Launch in Fracture clinic and Eye clinic Fall 2014: Provide tool kit and support for other areas