Working with processes or how to gather all skills around the same campfire Moving In, Moving Up, and Moving On, 20th August 2009, Bologna

Stockholm University Library Main library and 11 branch libraries Ca 1,7 million visits per year Ca 2,4 million vols printed material 7 200 e-journals 150 000 e-books Over 50 000 academics and students Staff 140 Over 40% of the staff will retire 2006 – 2016

Why focus on processes? Limited resources – increase efficiency Focus on what creates value for users Transfer skills and pass on knowledge Support decision making

What are processes? The organization is managed vertically The activities run and create value for users in processes or work flows

Processes run through different departments and groups

How? Process team Mapping Measuring Follow up

What process assessment has meant for competence development Skills and knowledge become visible Those with a lot of experience get an opportunity to show off their work New staff learns and contributes by questioning and challenging the routines Easier to see what knowledge is important to pass on

What process assessment has meant for the staff Different tasks are seen as a part of a whole Power to the people: you can influence your work People themselves become visible New roles Passing on knowledge, learning by participating Readiness for change ….and expectations

What process assessment has meant for the library Quality assessment of everyday work Collaborative culture in the organization Services more transparent Challenge to the organization Readiness for change ….and expectations

Thank you for your attention! anne.jarvinen@sub.su.se