GoPro Ltd. The company The GoPro solution The Market Software company – ISV Office in Sofia Founded in 1993 Extensive partner network in Europe Cooperation with IBM since 1996 The GoPro solution Is a document-, process- and customer relationship management solution Self Service portal (eGovernment) Out of the box solution But flexible configuration and customisation 15 years of experience in developing solutions for the public and private sector The Market 65 % central / local government 35 % Private business Over 500 Organizations

Awards Most innovative company in Iceland IMARK “Marketing company of the year” PC World Iceland’s “IT company of the year” Lotus Beacon Award more often that any other company – 8 awards including: “Europe’s Best Web Solutions” Lotus Europe Award for best eGovernment solution Best e-Business and e-doc Solution “IT company of the year” – Computer Association Iceland Europe’s 500 fastest growing companies list AIIM Award “The 3 best” eDocument-solutions in Europe President of Iceland export award 2001 Euro cities – best portal in Europe 2003 Best eGovernment solution in Europe finalist– European Commission 2004 United Nations, World Summit Award (WSA) finalist 2005 The Best in Showcase Award winner at Lotusphere 2008 The most innovative sw solution for IBM Lotus 2008 We are quite proved of our track record – which proves our knowledge in this field.

Common challenges Driven by individuals and through email Document chaos Driven by individuals and through email Contracts lost, No context other than the individual memory Email chaos Important emails reside in the inbox The cc craze No control or context Process chaos Processes driven through email Who is responsible? What is the next step? Compliance No templates and no guidelines No automatic way to comply Limited transparency

Government challenges Do more for less More transparency in government Who did what and at what time? Clear responsibility What happens when someone is sick? Better control need Deadline management Better citizen service Self service Increased efficiency Decrease costs

What is GoPro solving?

Case Management Basically any type of enquiry to an organisation can be thought of as a “case” Archive rules, metadata, access control, workflow, deadline management, workload management, … Case management can be seen as the engine of the organisation A well running engine will allow effective and efficient quality service delivery

GoPro solution – Cross Platforms Lotus Notes GoPro WebSphere Portal GoPro Gopro Mobile GoPro Desktop Self Service Portal Module manager Lotus Domino P8 SQL

Lotus Domino Db2 SQL P8

Feeds from GoPro Feeds from GoPro in Lotus Notes. Possible to get a view over “My cases”.

Telephony Support Integration with soft phone system. Call directly from GoPro with the click of a button: connect to your soft phone or Skype. Automatically opens notes for phone conversations. Send and store SMS messages. Instant messaging via MSN or Sametime.

GoPro and Lotus Quickr Collaborative content and team services Human workflow and compliance Collaborative content and team services New case creates a workspace Workspace Template Case Template Documents & automatic process steps Case Workspace GoPro integrates with Lotus Quickr (*) in order to allow those users having to comply or as a part of a over all process or case. The way it is done is that GoPro case template is defined as a Quicker case, when a case is opend with a Case template requiring Quicr, GoPro generates a Workspace and allocates to all users of the case or in the process. While the collaboration in Quicker is active, GoPro either puts all the relevant information into the GoPro Document management system during use, or afther finalization – depending on definition. This ensures that Quicker works, will be stored categorized and accessible even long after the workspace has been deleted, and quiker can we a tool to be used in the most structured environments like in case management or processes of Governments, banks, Insurance or pharmaceuticals. (*) in version 4.4 - 1q 2008. Document Document Document Library Once a case is closed all relevant documents are stored in GoPro ….Tying compliance and collaboration 14

GoPro Drag‘n Drop Plugin Module Simplifies the saving of e-mail. Possible to drag documents directly into GoPro. Searching cases.

Lotus Domino Db2 CM P8

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Mashup example Here is another example of the UI , this time links to weather and mapping information. The same methods can also be used to provide integration on the glass, to suitable legacy applications Next page

GoPro Self Service 24/7 service portal Direct flow of information to GoPro Automatically triggering internal processes Flow of status and information to service portal

From a personal portal information flow directly into GoPro Status and any published document in GoPro can be viewed in the personal GoPro Self Service portal Enormous time saving application Selected documents available to contact that has access to the case Cases can be published to the contacts private area NEW!

Short demonstration Self Service Portal GoPro in Notes client GoPro in Websphere Portal client

Emails in order Documents in order Overview of processes GoPro will help ! Emails in order Documents in order Overview of processes

Smarter Government: GoPro for the IRD Internal Revenue Directorate of Iceland Challenge: Meeting higher standards at lower cost Managing a large volume of critical information in compliance with regulations Tracking and retrieving information fast and efficiently Meeting increased service demands Compliance with regulations on information disclosure   Solution: GoPro from Start to Finish A fully electronic IRD GoPro case and process management consolidates all information Instant overview of case status Automated business processes Benefits: Increased service and operational efficiency Significant time savings on information search and sharing Single view of the taxpayer ensures fast, efficient service Automatic legal deadlines ensure timely processing Auditing capabilities track case progress and document trails “GoPro is very valuable to us. Document-, case- and contact management is simpler, accessing information is easier, and information security has increased with traceability and central storage, not to mention the time saved when searching for and retrieving information.” Bryndís Steinsson, document manager for the IRD

Smarter City: GoPro for Gardabaer Gardabaer Municipality Challenge: Providing full online self service to residents Provide information about services and events Increase quality and availability of service Enhance local democracy and consultation with residents  Solution: Citizen Service Portal with GoPro Instant "single view of the citizen" in GoPro Citizen service portal fully integrated with internal GoPro backend Applications and service requests transmitted in electronic form Benefits: Better service at lower cost All stakeholders have complete overview of their cases and services Increased operational transparency and democratic participation 74% of applications and service requests today in electronic format Able to reduce opening hours by half a day per week

Smarter Government: GoPro for the NCB Nordic Copyright Bureau Challenge: Paying Artists for Intellectual Property Manage rights to record and distribute music (CDs, DVDs, internet etc) Tracking of payments to relevant parties (artists, industry) Consolidation of relevant information by artist Solution: Sharing knowledge is good for business GoPro case and process management solution Instant status and queries for customers and members Benefits: Payback 1 Million Danish kroner annually Consolidation of all relevant information across formats (mail, docs, database) Complete tracking of cases, right at employees fingertips 5% reduction in case handling time, with improved levels of service “With GoPro we can consolidate all information related to a given case, whether it´s mail, documents or database-content – and it is good business”, Jette Langelund, Manager of Member Services at NCB.

Smarter Government: GoPro for MEAC Estonian Ministry of Economic Affairs and Communications Challenge: Adopt a digital document register and archives Comply with the Public Information Act of Estonia Register and archives must be accessible via the agency's website Exchange information between departments   Solution: GoPro portal-based document management Advanced Case Management system enables digital document control Digital signatures and portal interface ensure security and accessibility Benefits: Improved overview and compliance Paperless transactions ensure better overview and prevent document loss Reminders have raised the quality of case transactions Faster inter-departmental document exchange

Practical solution to REAL business issues Improved Efficiency Improved Service Share and process information across many levels, departments, agencies and geographies Deliver ”One contact resolution” and 24*7 accessibility of services Ensure compliant and consistent service delivery Enhancing accountability through audit trails that track how decisions were made and why Strengthening the government through improved access, participation and transparency of services Improve transparency Streamline and automate processes and accomplish more with less Improve internal and inter-organisational collaboration Avoid repeated data entry Avoid wasteful paper trails Real-time view of case status and dash board capabilities Enhance reporting capabilities for case, client and program analysis Automatically triggers workflows, allowing agencies to react immediately to important events

Thank you and please be in contact for further information sveinnh@gopro.net +354 860 3127 www.gopro.net