Chapter 1 Introduction to Interpersonal Communication

Defining Interpersonal Communication Ongoing process – continual, ongoing activity that is constantly changing Message exchange – both verbal and nonverbal Creation of meaning – the understanding communicators take from the message Chapter 1 2 © 2011 Cengage Learning

Understand the Value of interpersonal communication

The Value of Interpersonal Communication Increases job success Improves relationships with family and friends Improves academic performance Self-actualization – becoming the best you can be © 2011 Cengage Learning

Communication Apprehension Communication apprehension – a fear or anxiety pertaining to the communication process Intercultural communication apprehension – a fear or anxiety pertaining to communication with people from different cultural backgrounds

The Transactional Model of Communication

Understand the Principles of interpersonal communication

Principles of Interpersonal Communication It is unavoidable It is irreversible It is symbolic It is rule-governed It is learned © 2011 Cengage Learning

Principles of Interpersonal Communication It has both content and relationship levels Content level is the information in the message Relational level determines how we interpret the message © 2011 Cengage Learning

Demystify Stereotypes & Myths associated with interpersonal communication

Myths about Interpersonal Communication It solves all problems It is always a good thing Dark side Bright side © 2011 Cengage Learning

Myths about Interpersonal Communication It is common sense It is synonymous with interpersonal relationships It is always face-to-face © 2011 Cengage Learning