Presentation of ASSIST 5

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Presentation transcript:

Presentation of ASSIST 5 Patrick Müller ESTAT.B4: Dissemination patrick.mueller@ec.europa.eu

What is ASSIST Assist is a tool on the Eurostat's Portal website, which enables users to request support in their national languages. (http://ec.europa.eu/eurostat/help/support/) Requests are treated by different support team members who work in the user support network & Eurostat authors services. The aim of the presentation is to get feedback about the recently implemented functions, to inform of the newest development and to discuss new functions

Overview of recently or soon to be implemented improvements ECAS (European Commission Authentication service) Knowledge database Improvements on different parts of the request panel

Specific Improvement for the KdB: usage of KdB information for answering requests

Specific Improvement for the KdB: usage of KdB information for answering requests

Specific Improvement user request panel

Specific Improvement user request panel: 2

Specific Improvement user request panel: Assign panel

Next possible improvements Monitoring the quality of the user support service Monitoring of the timeliness in answering user requests When answering requests, inclusion of an invitation asking users to participate in a user survey?