From Vision to Accomplishment: Aligning Knowledge Flows KM World 2000 From Vision to Accomplishment: Aligning Knowledge Flows Brian (Bo) Newman Principal Consultant, VisionCompass Inc. Brian.Newman@VisionCompass.com In Collaboration with Kurt Conrad Conrad@SagebrushGroup.com

Agenda Elements of organizational performance An Illustration Business success Objectives Initiatives Metrics Knowledge Collaboration An Illustration

Business Success All that matters is results Value is tied to results Objectives, Initiatives, and Metrics are tools for achieving results.

Objectives Lack of objectives = lack of success Poorly communicated = (see above) Objectives must be supported by actions

Initiatives Initiatives organize the behaviors that are the manageable elements of the value chain Initiatives are chosen based on their expected contributions to desired results Expectations are validated through observation

Metrics Performance metrics formalize our observations Performance metrics are the foundation for sustained alignment between organizational objectives and supporting initiatives

Knowledge Knowledge enables actions and decisions Objectives are actionable only when the responsible agents have all the knowledge needed to execute all of the supporting initiatives

Collaboration Collaboration is increasingly popular strategy for supporting knowledge creation and dissemination Collaboration harnesses and amplifies the crucial roles of people in complex knowledge flows, resulting in: Openness and knowledge sharing Shared values and consensus Creativity and innovation Next: An Illustration

To learn more, please visit www.VisionCompass.com Brian (Bo) Newman Kurt Conrad brian_newman@VisionCompass.com Conrad@SagebrushGroup.com