Camden NHS Health Check Follow Up Service Kishore Sankla Solutions 4 Health Ltd 19th May 2014

Solutions 4 Health Solutions 4 Health is an innovative company focused on the delivery of high quality and cost-effective healthcare services that make a real differences to peoples lives. Offices in Reading, London (St Pancras Hospital & Croydon), Chichester, Worthing, Horsham, Crawley & Haywards Heath Two Health Centres in London – Kentish Town & Kilburn

NHS Health Check Service Model Signposting Very Brief Interventions Use of Lifestyle Services General Practice Pharmacy Public Health Outreach Team Health Check Follow Up Service Other Providers Health check Providers Receipt of all Health Check Data Client Follow Up Validation of data for payment processing by commissioner Health Checks Follow Up Service Apples & Pears Weight Management Service Smokefreelife Camden Camden Alcohol Service Give It A Go! COPD iCope WISH+ Camden Lifestyle Services Give It A Go! – 4 month free leisure centre membership COPD – following lung function test carried out at the Healthy Heart Centres iCope – support for those who feel stressed, anxious or depressed WISH+ - a referral hub for those to access support for Warmth, Income, Safety and Health services

Healthy Heart Centres The Follow Up team are based at the Healthy Heart Centres on Kentish Town Road and Kilburn High Road 5 Health Check Advisors, 1 Health Check Administrator Cater to the communication needs of Camden’s diverse and multi-cultural population Staff competently trained to conduct conversations in sensitive and confidential manner Deliver NHS Health Checks at each centre Last year more than 2000 referrals made to Camden Lifestyle services. Ensure the NHS Health Check programme is an effective pathway to a wide range of free lifestyle support services available in Camden Central coordination hub for all data relating to NHS Health Checks in Camden Comprehensive assessment of the lifestyle or behavioural issues identified in the check Using motivational interviewing techniques to encourage the client to access appropriate lifestyle support sessions to help reduce their CVD risk and improve their health in line with client preference/readiness to change

Key Service Elements Receive NHS Health Check from provider through lifestyleservices@nhs.net Follow up with consenting client within 72 hours of receiving dataset Attempt to contact client at least 3 times Follow up with range of methods (phone, text, email, letter) Follow up at a range of days, including Mondays – Saturdays, and times, including late evenings until 7pm, to ensure working clients can access support

HC6 Health Check Database Bespoke NHS Health Check database Capture Health check datasets for evaluation purposes Interactive tool for engaging with clients Future solution for two way flow system with EMIS

FAQs Email lifestyleservices@nhs.net Fax 020 7149 9894 How can I send the reports? Ideally as soon as possible but no more than 5 working days When do I need to send the reports by? Yes. Remove full name, address, date of birth & contact information Require postcode and age Do I need to send non-consent reports? Mainly because of missing minimum Health check dataset Why are some reports returned? New EMIS Template What is the best format to send Health Check Information? Email Stephanie.king@solutions4health.co.uk or lifestyleservices@nhs.net (confidential information requests) Call on 020 3633 2609 Who should I contact if I have queries?