How to SEE / acknowledge FEEDBACK ON YOUR Booking Requests?

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Presentation transcript:

How to SEE / acknowledge FEEDBACK ON YOUR Booking Requests?

Once submitted, your Booking Requests will be validated by our Booking Agents.

Check the outcome of the validation on the Booking Request Feedback page.

There are 3 Booking Request Statuses BOOKING REQUEST FEEDBACK There are 3 Booking Request Statuses Pending Approved Rejected

BOOKING REQUEST FEEDBACK Only requests that required an intervention by the agent are shown in the standard view.

BOOKING REQUEST FEEDBACK Pending requests and approved requests without modification can be displayed on request: tick the appropriate check box.

BOOKING REQUEST FEEDBACK Pending requests and approved requests without modification can be displayed on request: tick the appropriate check box.

There are 4 Booking Request Types BOOKING REQUEST FEEDBACK  There are 4 Booking Request Types Modification Creation Submission Cancellation

Coloured fields indicate modifications to the original booking request BOOKING REQUEST FEEDBACK  Coloured fields indicate modifications to the original booking request

BOOKING REQUEST FEEDBACK 

Delete - View details - Edit BOOKING REQUEST FEEDBACK  Delete - View details - Edit

BOOKING REQUEST FEEDBACK  Delete a Request

BOOKING REQUEST FEEDBACK  View Request Details

BOOKING REQUEST FEEDBACK Edit a Request Delete a Request  

Active bookings can be consulted and modified via Search Booking Info. BOOKING REQUEST FEEDBACK  The Booking Request Feedback page shows only the recent activity on your outstanding booking requests. Active bookings can be consulted and modified via Search Booking Info.

Select the items you have seen BOOKING REQUEST FEEDBACK ACKNOWLEDGE  Select the items you have seen Click ‘Acknowledge selected items’ 

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