Emergency Response Best Practices Executive Roundtable Presentation JUNE XX, 2013 Emergency Response Best Practices Executive Roundtable Presentation Southwest Gas Corporation Matthew Helmers Manager/Operations Planning & Analysis 702-876-7210, matthew.helmers@swgas.com

Company Background Metrics Insert Service Territory Map Number of Customers 1,876,972 Miles of Main 30,229 Number of Services 1,826,904 Number of Employees 2,196

Challenges Diverse Service Territory Suburban Rural Multiple Utility Commissions / Crossing State Lines Reporting Criteria Expectations

Unique Practices Aligning Schedules Leak Survey Area and Construction Crews Centralizing After Hours Dispatch Automated Call-Out System On-Call Roster GPS on Vehicles Odor Complaint Viewer

Roundtable Highlights Metrics Highlighting Improvements In-depth Discussion on Current Practices Best Practices Implemented in 2013

Conclusion Room to Improve Rejuvenated Focus on: Try New Ideas

QUESTIONS