Lance Dublin Chief Solution Architect for (www.dublinconsulting.net / lance@dublinconsulting.net) Chief Solution Architect for

How do we prepare the organization to support it. And, to nurture it How do we prepare the organization to support it? And, to nurture it? And, to incorporate it into the corporate culture? And, to ensure the return on it’s investment (or expectation)? How can we make sure learners will use it? And, keep using it? And, improve their on-the-job performance as well as the performance of their organization?

It’s organizational change; Key #1. It’s organizational change; that's always a big deal

is really what's difficult! Key #2. The 'soft-stuff' - the people stuff - is really what's difficult!

Everyone really counts Key #3. Everyone really counts

Individuals (the organization) don't know what to expect! Key #4. Individuals (the organization) don't know what to expect!

Communications alone is not enough Key #6. Communications alone is not enough