General Technical Coordinator Topics TC Training December 4, 2018

Topics 2018 IRS Depot Replacement Program AARP Laptop Refresh AARP Printer Refresh Router Replacement GraceWorkz Repair/Replace Program New Site, Site Expansion

2018 IRS Depot Replacement Program Goal: Eliminate use of IRS laptops and printers Nationwide, 4,200 IRS Depot units shipped in TY2017. 1,400 replacements this year 34 CO1 IRS laptops replaced this year Program will continue until IRS laptops are eliminated IRS printer refresh details not yet announced.

2018 AARP Laptop Refresh Program Replacement Selection Criteria: Tax-Aide Inventory Agent (TIA) activity in last year, and Listed as “OK” in Online Inventory System (OIS) as of June 1, 2018, and Less than 1.5 GHz Processor, or Less than 1.7 GB RAM, or Less than 100 GB hard drive HP 6715b, HP 6735s, HP 6910p 123 in Western region, 22 in CO1

CO1 Laptops Replaced 14 200008135 6715b JenningsM 18 200006893 AskewJ 200019199 21 200006971 AdamsonR 200005924 6735s SchnecklothG 200008138 200005925 22 200021889 SargentE 200021891 200021890 200021895 6910p 200021892 200021893 200021894 C655 200021883 StrangL 200021882 HP 2000 Notebook PC 25 200006581 WhitingM 200006582 200006578 200015030 200039027 200039038

CO1 Printers by District  Make and Model Modes PPM D11 D12 D13 D14 D15 D16 D17 D18 D21 D22 D25 D28 Total HP 1022 USB 19 4 1   2 3 7 22 Brother HL-5370DW USB, WiFi, Ethernet 32 5 23 HP P1102W USB, WiFi 6 15 HP P1505 24 8 11 HP P1606DN USB, Ethernet 26 Brother HL-L2360DW 9 Brother HL-L6200DW 46 Brother HL-2270DW 27 Brother HL-2140 Canon D530 Brother DCP-7065DN Brother HL-5240 Brother HL-5340D HP M102W Samsung ML-2510 Canon MP280 HP P1006 HP P1505N HP M402DN (IRS) 40 HP P2055DN (IRS) 35 HP 400 M401 DNE (IRS) 33 Total in District 29 20 13 17 12 139 Sites in District 10 57 Printers per Site 2.9 3.5 1.2 2.0 4.3 1.9 3.4 2.4 3.0 0.5

CO1 Printers Replaced 11 200012772 1022 DInnocenzoJ-TC 200012756 200012754 200012660 GardnerC-LC-WP 12 200014541 GardnerC 13 200012769 MoeL 200012770 14 200007332 PotterJ 200012773 15 200012004 LoringJ 200012003 MaxwellB 200007850 17 200007871 ChaloupkaD 18 200004631 AskewJ 21 200012816 AdamsonR 200014646 200012659 200012771 200013945 200008093 SchnecklothG 200014506 22 200012766 LuckowW 200012767 200008092 StrangL 30 200004890

2018 AARP Printer Refresh Program Driven by Key Reinstallation Attack (KRACK)—WiFi vulnerability Targeting actively used, obsolete printers, i.e. HP 1020 series Goal: One network printer, one backup per site Printer refresh models: HP LaserJet Pro M102w (WiFi only) Brother HL-L2370DW (WiFi and Ethernet)

Printers KRACK Exposure in WiFi Mode Mitigation: Update printer firmware (Jan 2018 or newer) Update printer firmware on all printers, even those newly received from GraceWorkz If not available, do not connect printer using WiFi. Use Ethernet cable to router, or USB to a single computer. (Do not use Windows printer sharing.) Use WiFi print server attached to USB port of printer

HP P1102w Printer Firmware “Wrinkle” Older P1102w printers may not accept the update Print a configuration page: On top line, if there is a space between the P and 1102w, can be updated: On top line, if no space, cannot be updated

Router Replacement Two types of vulnerability: KRACK and VPNFilter Mitigation: Update router firmware (Jan 2018 or newer) Replace router Approximately fifty CO1 routers replaced so far with TP-Link TL-WR841N (Version 13 or later) Additional routers available

GraceWorkz Repair/Replace for Computers Request service by email to aarpservice@graceworkz.com Subject line: “CO1, Computer, Brand, Model, Serial Number, Asset Tag”. For example: CO1, Computer, Lenovo, E560, PF0NMXFN, 200023456 CC state TCS: jim.askew@gmail.com

GraceWorkz Repair/Replace for Computers (cont) Body of email: Custodian name: Mailing address: Phone number: Computer make and model: AARP asset tag number: Computer serial number: State TCS: Jim Askew Computer Problem:

GraceWorkz Repair/Replace for Printers Request service by email to aarpservice@graceworkz.com Subject line: “CO1, Printer, Brand, Model, Serial Number, Asset Tag”. For example: CO1, Printer, HP, P1102w, VNB123456, 200012346 CC state TCS: jim.askew@gmail.com

GraceWorkz Repair/Replace for Printers (cont) Body of email: Custodian name: Mailing address: Phone number: Printer make and model: AARP asset tag number: Printer serial number: Split-State: CO1 State TCS: Jim Askew Printer Problem:

Request Equipment for New Site Up to three laptops and one printer Spreadsheet sent by TCS to Western Region Coordinator (Bart Hatfield in Texas): Region, State, EFIN, Site Name, Site Address, Projected # of days site open in the season, Projected # of hours per day, Projected # of volunteers, Reason for the new site, Projected # of efiles in TY2018, Other sites in ZIP code?, Shipping contact information May be able to augment equipment using donated funds

Request Equipment for Expansion Site Spreadsheet sent by TCS to Western Region Coordinator (Bart Hatfield in Texas): Region, State, EFIN, Site Name, Site Address, E-files produced in TY2017, Projected e-files in TY2018, # of current computers, # of current printers, Reason for expansion, Laptops requested (max of 3), Printers requested (max of 1), Shipping info May be able to augment equipment using donated funds