EmpFinesseTM Use Cases A Sneak Peek of Business Scenarios

Sample Use Cases for CIO, CTO & CHRO Nurturing Relevant Skills 1 Enterprise Wisdom Management and the Digital Café will be the key offerings of EmpFinesse that will address skill management and learning for enterprises. CIO’s will benefit by getting a 360 degree of the workforce, skills, mapping and gaps. Digital Transformation and Innovation 2 EmpFinesse offers solutions to enable digital transformation and Innovation. - Enterprise avatars for problem solving, Work partnership for automation, Wisdom Modernization and Smart Information Services will enable learning and Idea Crowdsourcing allowing CIO’s to address these needs. Communication, Networking and Collaboration 3 EmpFinesse has a rich set of offerings aligned to these CTO needs: Workforce tools included in Smart Information Services Enterprise Networking as part of Synergy Offering Fundamental services around collaboration and find-ability Tooling in the Increasingly Diverse tech. landscape 4 Fundamental capabilities around connection and syndication would need to be leveraged Work Partnership offered as part of nudge will automate and guide tasks for the workforce irrespective of platform spread EmpFinesse’s core Governance services will provide the over-arching rigor and oversight CTO CHRO Talent management and retention EmpFinesse offerings like Workforce Networking and Insights and Prediction would enable the CHRO to nurture talent. Typical areas include: Collaboration and community enablement Tapping innovation with crowdsourcing linked with compensation and benefits Drive richer experience for mundane activities with gamification Learning and Wisdom Modernization EmpFinesse has capabilities that support these initiatives. Galatea - Wisdom Modernization and Learning Café provide differentiated experiences Fundamental capabilities around real-time intelligence, persona driven contextual services and smart find-ability will enable employees to find the right information easily 1 https://www.cio.co.uk/cio-career/cio-challenges-for-2017-3652082/ 2 https://tayganpoint.com/5-big-challenges-facing-cios-and-it-leaders-in-2017/ and https://www.gartner.com/imagesrv/cio/pdf/cio_agenda_insights_2016.pdf 3 https://www.forbes.com/sites/theyec/2015/08/28/what-makes-a-good-cto-great-8-qualities-to-hire-for/#65bbcb724b03 4 https://www.techrepublic.com/article/5-decisions-a-cto-needs-to-make-on-day-one/

Sample Use Cases for Prime Tracks Employee Onboarding Onboarding involves a series of many stereotypic acts like ID & Email creation, seat allocation, access to basic systems, device allocation etc. which would be automated to get rid of dependency on human. This is part of Assistant level Partnership. R&R Recommendation As Advisor level Partner, system can recommend, in a proactive way, Rewards and Recognition to designated employees who satisfy R&R criteria. FAQ Anytime anywhere available conversational agent offering answers to Frequently Asked Questions based on natural language inputs from users. Proactive Problem Resolution e.g. Clinical Trial Data Discrepancy Root Cause of Clinical Trial Data Discrepancy identified by implicit analysis of Trial data and rectification before next cycle as Actor like Partnership. Virtual Impact Analysis of Design Change Product line finds issue which require Design Change. Resolution options identified and applied to Digitally simulated twins of the Product which ensures choice of right option leading to savings in cost and effort Enterprise Pyramid Planning Digitally simulating individual profiles with physical traits and trying out various combinations of resourcing to build the pyramid which helps enterprise to keep its structure in shape and also helps workforce to meet their aspirations within enterprise. New Digital Ambience Readiness In transforming enterprise, collaboration and conference ambience is a definite change which often face adoption issues. An early, even before the construction or setup in place, training / learning using immersive method (mixed reality) would help by letting users interact with present and future time simultaneously. Digital Café, an one stop Learning Station Effective Learning requires an ambience which is ideally available in a closed room but in large enterprises having such ambience for every worker might be a challenge which can be overcome if a Digital Café is in action where one can get / access to any and every resource required for perfect Learning in a virtual ambience including access to real or virtual SMEs on real time. Adoption is high because active gaming as media of Learning. Auto KB Creation from Service Desk Utilizing Text mining, NLP and analytics on chat, emails and unstructured data to create auto knowledge base on all interactions of service desk agents and executives. Extracted knowledge is automatically qualified and categorized based on generated insight and included in existing KM / KEDB. Tacit Codification for informal Interactions Recording and processing of all interactions are enabled for in-house Executives / Field force / Customer Facing workforce to capture informal wisdom and convert to explicit text mining and analytics on written communication over chat, SMS, BOT’s etc. NLP and voice processing on verbal communication (calls/ conversation) is done. Finally captured content is qualified and categorized based on generated insight and update in existing KM stores Work Partnership Enterprise Avatar Smart Learning [Continued] Wisdom Modernization Improving Learning Effectiveness Introducing micro-learning concepts through interactive features like interactive media or post learn interactive quiz effectiveness would be improved. Learner would be able to Smart Learning

Sample Use Cases involving multiple Tracks Emerging Practice Generator Voice of Employee Generator Self Service Flow Connector An intelligent Digital Agent that can analyse project implementation and delivery and operates at two levels – Governance Guide – Analyses the project across different levels – objective, approach, tools, technology and provides best practices across these aspects Emerging Trend Generator – Provides guidance on future and emerging trends and how they can be leveraged in the project under analysis Knowledge and Wisdom Management – Will provide approach to implement tacit knowledge codification and prevent knowledge leak Software and Application Development – Will provide guidance on right DevOps approaches, emerging frameworks and future-facing capabilities to incorporate Learning management and Training – Will provide suggestions on making the experience more interactive (Virtual assistants powered with AI) and immersive (VR / AR) Workforce Productivity – Will provide options to complete transactional activities with less clicks /intuitively suggesting emerging practices of creating Enterprise Avatars to target apps /tasks to employees, leveraging assistant, advisor, actor (including usage of AI powered virtual assistants) to complete BAU actions An interactive plug-in that gauges the mood of the employee and offers quick resolution on detection of negative vibes – Workforce Productivity – Provides a quick popup with 1-2 questions at the end of any transactional activity / interaction. Negative responses are guided to Learning Café or to assistant, advisor, actor (using AI powered virtual assistants) to provide specific solutions Collaboration – A central capability of included in all collaboration applications / portals of the enterprise replacing traditional polls and surveys Negative experience will be led to Gamification initiatives that will try to make the experience interactive and outcome-based Additional avenues to redress will be tied to Learning Café or to assistant, advisor, actor (using AI powered virtual assistants) to provide specific solutions Provides interactive interface to business users to connect workflows / business applications without the need for IT Leave Usage with Payroll Travel Planning with Leaves Project Management / Project Revenue scenario analysis with CAPEX and OPEX systems Project Management / Project Revenue scenario analysis with resource travels Asset Requisition and Management with Budgeting

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