You’ve Got a SEM Plan, So Now What? Strategies for Prioritizing Student Success Initiatives SEM 2013: The Origins & Future of SEM Alicia Moore Dean of Student & Enrollment Services Central Oregon Community College Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Setting the Stage Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

But Wait! There’s More! 72% growth Enrollment Growth 11,403 11,334 10,843 72% growth 10,263 9,075 7,937 7,090 6,622 6,597 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Achieve the Dream! 40-40-20 by 2025 72% growth 40-40-20 by 2025 State of Oregon Law Achievement Compacts State of Oregon Higher Education Benchmarks Initiatives: Federal, State and Local Student Persistence & Completion Strategy CCWD Student Success Framework Task Force on Student and Institutional Success State of Oregon Legislative Task Force Career Pathways Degree Completion & Career Attainment Strategy Win-Win Degree Completion Strategy Milestone & Momentum Points State of Oregon Higher Education Benchmarks Milestone & Momentum Points State of Oregon Higher Education Benchmarks Foundations of Excellence John Gardner 5 million new degrees by 2020 President Obama 11,403 Career Pathways Degree Completion & Career Attainment Strategy 11,334 CASE Grant Degree Completion Grant Foundations of Excellence John Gardner Student Persistence & Completion Strategy CCWD Student Success Framework Achievement Compacts State of Oregon Higher Education Benchmarks 10,843 CCSSE & SENSE Student Success Benchmarking Survey 72% growth Achieve the Dream! Achievement Compacts State of Oregon Higher Education Benchmarks Task Force on Student and Institutional Success State of Oregon Legislative Task Force It’s Our Mission. 10,263 Reverse Transfer Degree Completion Strategy Reverse Transfer Degree Completion Strategy And guess what? 40-40-20 by 2025 State of Oregon Law Foundations of Excellence John Gardner Core Themes NWCCU 9,075 Core Themes NWCCU Task Force on Student and Institutional Success State of Oregon Legislative Task Force We have a plan. A SEM Plan. Achievement Compacts State of Oregon Higher Education Benchmarks Milestone & Momentum Points State of Oregon Higher Education Benchmarks Reverse Transfer Degree Completion Strategy 40-40-20 by 2025 State of Oregon Law Student Persistence & Completion Strategy CCWD Student Success Framework Student Persistence & Completion Strategy CCWD Student Success Framework 7,937 Foundations of Excellence John Gardner CCSSE & SENSE Student Success Benchmarking Survey 7,090 Core Themes NWCCU Career Pathways Degree Completion & Career Attainment Strategy Win-Win Degree Completion Strategy CCSSE & SENSE Student Success Benchmarking Survey CASE Grant Degree Completion Grant 6,622 Win-Win Degree Completion Strategy CCSSE & SENSE Student Success Benchmarking Survey 5 million new degrees by 2020 President Obama 6,597 Milestone & Momentum Points State of Oregon Higher Education Benchmarks 40-40-20 by 2025 State of Oregon Law Career Pathways Degree Completion & Career Attainment Strategy Win-Win Degree Completion Strategy CASE Grant Degree Completion Grant 5 million new degrees by 2020 President Obama 5 million new degrees by 2020 President Obama 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 CASE Grant Degree Completion Grant Core Themes NWCCU Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Going Back to Our Roots: SEM Planning Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

COCC’s SEM Model Sustainable Enrollment Outcomes Staffing Systems Tactics Strategies Enrollment Infrastructure Strategic Enrollment Goals Data Collection and Analysis Key Enrollment Indicators Institutional Strategic Plan Staffing Systems Structure © Bontrager/Green Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence through Thoughtful Prioritization: Prioritizing Our Priorities Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence Initial Brain Dump: 112 tasks/projects/initiatives SBAM! Sanity (S): Things that are broken, needed for staffing sanity, this bridge is crumbling Bonus (B): New initiatives, something nice to have, the “right thing to do” Advancing (A): Advance current activities Mandatory (M): Attached to a college, state, or federal policy Results? 61 tasks/projects/initiatives Now what? Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence Scoring Rubric Score Description 5 Demonstrates complete understanding of the problem. All requirements of task are included in response. 4 Demonstrates considerable understanding of the problem. All requirements of task are included. 3 Demonstrates partial understanding of the problem. Most requirements of task are included. 2 Demonstrates little understanding of the problem. Many requirements of task are missing. 1 Demonstrates no understanding of the problem. No response/task not attempted. Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence Scoring Rubric: Sanity Student persistence or completion Positive impact on employees, pending projects, or future directions Fixing what’s broken Staff workload: Shift reactive to proactive; reduce time on task Student Services staff resources Fiscal resources Scoring Range: 1 through 5 Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence Scoring Rubric: Mandatory Student persistence or completion Urgency or compliance timeline Likelihood of audit or penalty Scoring Range: 1 through 5 Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence Piece of cake, right?! Individually develop definition for a score of “3” and a “5” (five is highest) for student persistence or completion score (five minutes) Remember what you wrote! Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence 28 Bring a pen/pencil with you Mingle and swap cards as frequently as possible (30 seconds) Partner up (two minutes) Distribute 7 points amongst the two cards; the higher the points, the ‘better’ the definition (precise, easy to interpret by others) Write the score on the back of the card Repeat four times Back to your seats Total up the points on back of card Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Sanity: Persistence & Completion Sanity: Staff Workload Getting Back to Excellence Our Process Individuals drafted definitions Reviewed, clarified and updated as a group Ranking process Rules of engagement Everyone participates Everyone agrees Sanity: Persistence & Completion 1 2 3 4 5 No impact foreseen Low impact, low numbers   Low impact, high numbers or high impact low numbers High impact, high numbers Sanity: Staff Workload 1 2 3 4 5 Does not address. Partial automation; reduce time on task by >25%.   Automation with manual exception reporting. Reduce time on task by +/-50%. Full automation. No daily manual processing. Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence Our Process, continued RASI model Review (R1 = facilitator/convener; R2 = others involved) Approve Support Inform Narrowed the list to 13 tasks/initiatives/projects, but primarily impacted three of eight possible leads. Ouch! Now what? Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence Scoring Rubric: Advancing & Bonus Ease of implementation Timeline Capacity to serve students, moving to proactive Increasing success for all students Increasing success for underrepresented students Scoring Range: 1 through 5 Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence The Outcomes 7 sanity items 5 mandatory items 4 advancing items Significant range in impact and scope Balance between reactive and proactive needs Gannt Chart Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Getting Back to Excellence Project Category Description R1 R2 A S I Instruction? IT? Others? Institutional Sustainability Transfer Workforce Basic Skills Lifelong Learning Keeping it Front and Center Monthly quick review with senior staff Quarterly updates to all Student Services staff Quarterly review with stakeholders Annual in-depth review with senior staff Annual review with President’s Cabinet …and of course, celebrations! Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Achieving Excellence Achieving Excellence Leveled the playing field Objective Sense of equity Team approach Mutual understanding and support Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu

Dean of Student & Enrollment Services Central Oregon Community College Questions? Alicia Moore Dean of Student & Enrollment Services Central Oregon Community College amoore@cocc.edu 541.383.7244 Central Oregon Community College | 2600 N.W. College Way | Bend, Oregon 97701 | (541) 383-7700 | www.cocc.edu