Operating Systems & Other Hardware H Riggert update for NY3

2018 TCS SMT Training - Kanas City Topics Operating Systems Routers Printers Hot Spot Usage Windows 10 Updating Tech Refresh 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City Operating Systems Windows 10 is now the recommended OS for AARP Foundation Tax-Aide computers. Reimaging your Tax-Aide computers is the recommended method to keep computers up-to-date. If you don’t reimage this year, in addition to the normal Windows and other security sensitive program updating, all Microsoft Office Viewers must be removed from Tax-Aide computers. Microsoft has discontinued their support, so they are no longer secure 2018 TCS SMT Training - Kanas City

Microsoft Office Viewers Original 2007 viewers now End Of Life They become a security risk – must be uninstalled from all systems Windows 10 image has Mobile office Viewers Windows 7 use Microsoft Office Online 2018 SMT/TCS Training - Kansas City

2018 SMT/TCS Training - Kansas City Office Mobile Viewers Start the Office Viewer by clicking an Office file (Docx, Xlsx, Pptx) Click Here 2018 SMT/TCS Training - Kansas City

2018 TCS SMT Training - Kanas City Windows Updating It is important that our computers used for Tax Return preparation be kept current with Windows Updates both before and during the Tax Season. Some of these updates are very large files and can be disruptive if they try to install when the computer is preparing tax returns. Typically Microsoft batches their updates on “Patch Tuesday,” the 2nd and sometimes 4th Tuesday of the month. Here is what is recommended to prevent Windows Update from running when doing Tax Returns during the Tax Season. 2018 TCS SMT Training - Kanas City

Limiting Updating – Win 10 With Windows 10, Automatic Updating can not be turned off, but you can set Active Hours that will prevent their installation when doing tax returns. From Start, select Settings, then Update & Security, >Windows Update, finally Change Active Hours. Then type in the hours you want to block the Windows Update. Then at the end of the shift or possibly when the volunteer gets home, he/she can go into Windows Update, choose Install Now to install the updates. If Volunteers don’t regularly install postponed updates Windows will go ahead to install them and ignore the Active Hours restrictions. 2018 TCS SMT Training - Kanas City

Limiting Updating – Win 7 With Windows 7, you can choose when you want to install Windows Update. From Start open the Control Panel, from System and Security select Windows Update, then Change Settings on the left side of the screen. Then under Important Updates, choose Download updates but let me choose whether to install them. Then at the end of the shift or possibly when the volunteer gets home, he/she can go into Windows Update, choose Install Now and install the updates. Volunteers need to regularly check to see if there are pending Updates. 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City Chromebook Computers Chromebooks are inexpensive, light weight computers that use the Google Chrome Operating System. They are somewhat of a cross between a traditional laptop and a tablet. Small Chromebook pilot Fall of 2018 Acer 15 Chromebooks 15 machines distributed at 2/3 mature sites in Seattle area Pre-Pilot Surveys will distributed in October Purpose: Proof of concept regarding testing, usability and functionality 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City Routers Malware called VPNFilter that attacks routers has recently been identified. It can steal files and other information, and examine network traffic flowing through a Router. Simply rebooting the Router will remove some of this malware. These links provide more information. https://en.wikipedia.org/wiki/VPNFilter https://www.bleepingcomputer.com/news/security/reboot-your- router-to-remove-vpnfilter-why-its-not-enough/ Many older Routers that do not have updated firmware available are at risk. We are recommending that Routers that have firmware more than one year old no longer be used at our sites. More on this topic on the Security Presentation. 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City Printers Recently it has been determined that there can be a security issue with Wireless Printers from KRAAK. Installing the latest Printer firmware updates will protect those printers.  As of July 2018, firmware updates are available for most wireless printers in our inventory except for some older Brothers and Samsung models. 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City Windows 10 Update Status Windows 7 support ends January 2020 Total Tax Aide laptops – 17,950 Updated to W 10 - 10,879 or 60.6% State with lowest conversion – 4.2% State with highest conversion – 99.6% NLT has set a Tax Aide Win 10 conversion end date of June 1, 2019 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City Windows 10 Update Status NY3 Status as of 9/23/2018 301 171 56.8% 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City TIA Reporting NY3 as of 9/23/18: 301 2 6 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City Hot Spot Quantities  2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City Hot Spot Costs  2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City Hot Spot Analysis  The growth of Hot Spot usage has slowed, but, annual expense is still substantial. Service billing has changed from unlimited use to a usage based charge 38 Hot Spots had zero use Usage Range: .001 GB to 609. GB Hot spots should still be the “last resort” for Internet access Hot Spot Ordering will be administered by the Regional and State Coordinators. 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City 2018 Tech Refresh 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City 2018 Computer Refresh Current OIS laptop inventory 18,246 National Office purchased 3500 Lenovo ThinkPad E580 laptops for 2018. Estimated distribution: Diversity Sites 163 Expansion Sites 163 New Sites 137 Regional Funds 37 IRS Offset 1400 Targeted Laptop Refresh 1000 Repair/Replace 600 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City 2018 Printer Refresh National Office Purchased 3105 printers for 2018 1865 - HP M102 printers 1240 - Brother L2370 Printers The above listed refresh printers will replace the HP 1018, 1020, 1022, 1320, 1020N, 1022N, 1022NW, 1022W and 1320N. HP is no longer providing parts for these models Current Printer OIS inventory 8281 2018 TCS SMT Training - Kanas City

2018 TCS SMT Training - Kanas City Questions?? 2018 TCS SMT Training - Kanas City