Jennifer Perry

We help victims of e-crime and other online incidents – Web based service – Providing practical, plain language advice – No-nonsense advice sets the right expectations for consumers. – We direct victims to the appropriate organisations for help We are not-for-profit Community Interest Company

Online incidents are increasing: Fraud Offensive material Sexual harassment Cyber bullying Malware Data leaks Impersonation – identity theft E-shopping disputes Online auction complaints Home working scams Counterfeit goods Money Laundering Downloads Premium rate services

Consumers perspective Criminals are targeting Internet users by exploiting every aspect of their Internet experience. – phishing, spam, viruses, malware – Compromised or fraudulent websites E-commerce Advertising networks – google adwords Social networks - YouTube – Social networks being targeted – Mobile phones

Where do e-victims go to report incidents? – Local police – Trading standards – Information Commissioner – CEOP – PhonePay Plus – IWF – Office of Fair Trading – Financial Service Ombudsman – Advertising Standards Authority – Office of the Telecommunications Ombudsman – Communications & Internet Service Adjudication Scheme – Gambling Commission – Credit card company – Bank – Ebay/Paypal – Publishers Association, FAST, FACT – 2009 Internet Fraud Reporting Service

Problems in reporting an incident – Conflict of interest – Not clear on remit regarding online incidents – Lack of knowledge – Lack of training – Lack of resources

Reporting agencies do not provide support or advice – Most consumers believe enforcement agencies are there to help – Victims need practical advice – They could use some support – They want to protect others