OPTIMIZATION OF EDUCATIONAL TOURS AT SEVEN FORKS SEPTEMBER 2017 By: Kepha Omuoso

Introduction Problem statement Methodology Data Collection JOH-JHO836-20070312-KT-P1 PRESENTATION OUTLINE Introduction Problem statement Methodology Data Collection Data Analysis Cost Analysis Considerations

JOH-JHO836-20070312-KT-P1 INTRODUCTION The Power stations attract academic tourists who visit for practical learning purposes. KenGen offers the best possible service to the visitors, in line with the Corporate Social Responsibility policy. The visitors range from primary schools, tertiary colleges and Universities.

VISITORS AT THE STATIONS JOH-JHO836-20070312-KT-P1 VISITORS AT THE STATIONS

PROBLEM STATEMENT KenGen spends a lot of resources to facilitate the academic visits. The staff who take visitors around disengage themselves from their official duties during working hours. There is a lot of telephone communication and paper work involved in arranging for the visits. This study intends to determine the cost KenGen incurs to facilitate academic visits in Seven Forks and to come up with suggestions on how these visits can add value to the company.

Questionnaires were also given to sampled visitors, and data analyzed. JOH-JHO836-20070312-KT-P1 METHODOLOGY Data collected for the Year 2014, 2015 and 2016 showing the number of staff taking visitors round, man hours used and associated costs. Questionnaires were also given to sampled visitors, and data analyzed.

DATA COLLECTION AND ANALYSIS NUMBER OF VISITORS JOH-JHO836-20070312-KT-P1 DATA COLLECTION AND ANALYSIS NUMBER OF VISITORS Figure 1 Monthly data of visitors in 2014 YEAR 2014 2015 2016 Gitaru 19,713 11,526 18,106 Masinga 14,657 12,747 12,593 Kamburu 8,603 12,715 16,792 Kiambere 12,393 10,603 14,458 Kindaruma 8,853 4,756 7,447 TOTAL 64,219 52,347 69,396

TOTAL NUMBER OF VISITORS BY STATION 2014-2016 JOH-JHO836-20070312-KT-P1 TOTAL NUMBER OF VISITORS BY STATION 2014-2016 - Masinga and Gitaru have the highest number of visitors

NUMBER OF VISITORS PER STATION PER MONTH – 2014-2016 NOTE: July – October are busy months Jan-December have few visitors

STRUCTURED QUESTIONNAIRE TO VISITORS JOH-JHO836-20070312-KT-P1 STRUCTURED QUESTIONNAIRE TO VISITORS A structured questionnaire was given out to sampled visitors in the month of March 2016. The survey captured a population of 1705 with a sample size of 29. The sample targeted one team leader per visiting group. The respondent filled in the questionnaire and the data collected was analysed.

AGE GROUP OF ACADEMIC VISITORS JOH-JHO836-20070312-KT-P1 AGE GROUP OF ACADEMIC VISITORS Findings % AGE PRESENTATION The survey showed that:- 48.7% are in age range of 15-18years 30.8% are in the range of 10-14years 20.5% in the age bracket of 19-26years.

TYPES OF INSTITUTIONS VISITING JOH-JHO836-20070312-KT-P1 TYPES OF INSTITUTIONS VISITING Findings % TYPE OF INSTITUTIONS The survey showed that: 52% of the institutions were secondary schools 41% were primary schools 7% were institutions of higher learning.

HOW FAR FROM SEVEN FORKS STATIONS? JOH-JHO836-20070312-KT-P1 HOW FAR FROM SEVEN FORKS STATIONS? DISTANCE TRAVELLED Findings The survey showed that: 41.4% of the visitors covered a distance in the range of 51-200km 37.95% covered a distance range of 201-500km 13.8% covered a distance range of 10-50km 6.9% travelled >500km.

MODE OF COMMUNICATION USED PREFERRED JOH-JHO836-20070312-KT-P1 MODE OF COMMUNICATION USED PREFERRED NB: Most visitors prefer to use Telephones and E-mail.

TIME USED AND SATISFACTION LEVEL JOH-JHO836-20070312-KT-P1 TIME USED AND SATISFACTION LEVEL TIME SATISFACTION LEVEL

JOH-JHO836-20070312-KT-P1 COST ANALYSIS : The visitors are divided into groups of 20 and each group is guided by 1 technician. A technician is paid Ksh350/hr. (average technician earn Ksh 60,000/175.5hr per month. The average number of hours spent by visitors at the plant is 3hours. The total cost incurred equals cost payable to staff in terms of man hours spent while taking the visitors around plus the administrative cost incurred by the office for the visit. The total cost payable to staff equals to the number of groups of 20 multiplied by the number of hours multiplied by the money wage value payable to a technician per hour ( Ksh 350). The administrative cost incurred is Ksh 200 per group of 40 visitors.

JOH-JHO836-20070312-KT-P1 COST ANALYSIS   No of visitors Groups of 20 Number of technicians Wage for 3hrs at Ksh350/hr Administrative cost Ksh 200/group of 40 visitors Total cost incurred Cost per Visitor Survey data analysis March 2016 1705 85.25 89512.5 8525 98,037.50 57.50 2014/2015 data analysis 116,566 5828.3 6,119,715.00 582,830.00 6,702,545.00 Year 2016 51290 2564.5 2,692,725.00 256,450.00 2,949,175.00 - The total cost incurred by the company to host one academic visitor is Ksh. 57.50

CONSIDERATIONS ICT to automate the communication process by providing a self service portal on KenGen Website (cap the visits and eliminate administrative costs) KenGen foundation to take up this function, hire & train tour guides and use auditorium at Hydro plaza – consider charging a fee for the service. Scrap the visits by the visitors to the stations and re-direct them to Ndula Museum.

Thank You Team Members Kepha Omuoso – Senior Engineer – Quality & Safety Amos mbutu – Environment officer Teresse Nduku - Communications officer Daniel Mwendandu – Chief HRO