Internet Retailing JUMP START: Payments and Fraud David Jokinen Managing Director

Company profile Established 1999 100 employees in UK and Canada Thousands of clients in 30 countries 300 million transactions processed £8 billion of payments accepted Security compliant since 2001

Case studies The challenge The solution Lessons learned

Adidas Group Established 1949 Sports footwear, apparel, accessories Adidas Reebok TaylorMade 170 operating subsidiaries worldwide

The challenge Sophisticated manufacturer and marketer Relative newcomer to internet retailing Launch of online shops in North America Needed local knowledge and global experience Accustomed to outsourcing e-commerce

The solution Reebok Shop in US; Adidas Shop in Canada Unified operational interface Proactively identified fraudulent purchases Deployed risk technology to target sources Client benefited from consultative approach

One size does not fit all

Coastal Contacts Established 2000 World’s largest online retailer of eyewear 100 million pairs of contacts and eyeglasses Innovative merchandiser with niche focus

The challenge Rapid growth in turnover and market footprint Expansion into US, UK, Australia, New Zealand Acquisitions in Sweden, Netherlands, Japan Operating companies in several countries Serving North America, Europe, Asia Pacific

The solution Acquiring banks in Europe, US, Canada Multiple currencies and payment schemes Unified operational interface Single global account manager Consolidated payment acceptance approach

Consolidation drives growth

Ritchie Bros Auctioneers Established 1958 World’s largest industrial auctioneer 40 permanent auction sites worldwide 2009 turnover of $3.5 billion

The challenge Evolution into online auctions In-house online auction technology Needed online payment capability Payment kiosks at auction sites Bid deposits and final settlements

The solution Bespoke customer interface Available online and on-site No contact with cardholder data Intelligent routing of transactions Fully-managed payment solution

Focus on core business

Lessons learned

Lessons learned One size does not fit all Consolidation drives growth Focus on core business

Internet Retailing JUMP START: Payments and Fraud David Jokinen Managing Director