SearchWin2000.com's Report Card on Customer Attitude Towards Microsoft Dave Gabel Executive Technology Editor TechTarget Marilyn Cohodas Senior Site Editor SearchWin2000.com
About the Survey Conducted via Web form, March – April 2003 Invitations sent to SearchWin2000 members on nth name basis 1000 surveys completed Results to be published on www.SearchWin2000.com
Highlights Customers today are more satisfied with product quality, security, and Microsoft support than they were one year ago. One third of respondents say they will deploy Windows Server 2003 within a year; two-thirds will adopt in two years. Customers continue to be frustrated with new licensing policies and frequent upgrade cycles.
Highlights Active Directory is mainstream! Desktop management is biggest benefit derived from Active Directory. Half of all respondents say they are seriously looking at Linux on the server.
Job Title N = 1000
Annual Company Revenue
Product Satisfaction - Quality 1 Not satisfied – 5 Very satisfied
Product Satisfaction - Security 1 Not satisfied – 5 Very satisfied
Product Satisfaction - Support 1 Not satisfied – 5 Very satisfied
Windows Server 2003 deployment plans
Have you deployed AD? N = 795
Percentage of respondents AD Benefits N = 452 Percentage of respondents
When will you deploy AD? N = 324
Certification today is ….
Microsoft’s Strengths 1 Not strong – 5 Very strong
Most mission critical products 1 Not important– 5 Mission critical
Customer perception “Microsoft…” 1 Strongly disagree – 5 Strongly agree
The Linux Question We are looking more seriously at Linux as a competitor to Windows on the server than we were one year ago. N = 795