Navy Pre-separation Counselor Training JAX/Norfolk Navy Pre-separation Counselor Training Day 1 Navy Pre-Sep Day 1

Your Instructors Christine Carlson Christine.Carlson@ucdenver.edu JAX/Norfolk Your Instructors Christine Carlson Christine.Carlson@ucdenver.edu Dr. Terry Hughes Terence.Hughes@ucdenver.edu Navy Pre-Sep Day 1

Basic Information Class hours 0800 – 1600 Breaks every hour or so JAX/Norfolk 1/11/2019 Basic Information Class hours 0800 – 1600 Breaks every hour or so Lunch will be ~1200-1300 Restrooms The Manual Cntrl B Open the manual. Discuss TOC and pages 1 and 2. Why they are there. What their job means to the TSM. Navy Pre-Sep Day 1

Eform Resources Mr. Tom Albert Tom.albert@navy.mil Phone: (901) 874-4254

Monday Agenda Introductions Course Overview JAX/Norfolk Monday Agenda Introductions Course Overview Veteran Employment Information Facilitation Techniques Communication & Visual Aids Presentation Assignments Blank Screen Introduce self Terry Then… Navy Pre-Sep Day 1

JAX/Norfolk 1/11/2019 Introductions Interview your partner and provide answers to these statements: Your Name, Position and Location One special knowledge with the eForm that you bring to this course One issue you have working with Transitioning Service Members (TSMs) I’m going to partner you up. Count off. Talk about doing this in terms of facilitation. How are you going to present your partner? How do you become engaging? Pgs. 112-113 Navy Pre-Sep Day 1

JAX/Norfolk Transitioning The passage from one form, state or place to another Change What are the things that need to be thought about and planned for? How do you help them and their families succeed. Are you JUST a career counselor? Navy Pre-Sep Day 1

Transitioning Who is transitioning? What are they going to do? JAX/Norfolk Transitioning Who is transitioning? What are they going to do? What are they going to need? What is your job in all of this? What are the things that need to be thought about and planned for? How do you help them and their families succeed. Are you JUST a career counselor? Navy Pre-Sep Day 1

Veterans Opportunity to Work JAX/Norfolk The 2011 VOW Act Veterans Opportunity to Work TGPS Services they have earned Individual plans for each member Pg. 3 Transition Goals Plans and Success Earned Pre-sep couseling Enhanced VA briefs ICDP – Individual Career Development Plan ITP Employment Workshop Tailored Tracks Navy Pre-Sep Day 1

Additional TGPS What is TAP? Transition Assistance Program Pg. 3 JAX/Norfolk Additional What is TAP? TGPS Transition Assistance Program Pg. 3 Not TAPS. Taps is what they play at night. Earned Services – Pre-Sep Counseling and enhanced VA benefits briefings Plans designed for you – ITP to identify skills and job interests. A customized roadmap to help outline and achieve post military career goals. Dolew, Three additional workshops How many of you have sat through TAP? TAP is the umbrella that all these things fall under. Plain Talk for Sailors – Pg. 7 Ebenefits pg. 9 What about disconnected ops? Tom Albert has disk. Capstone makes sure the sailor has met all of their career readiness standards (CRS). Pg. 3 Navy Pre-Sep Day 1

E-benefits JAX/Norfolk Pg. 9 Talk about CRS Blank screen (Cntrl B) Terry will Handout Employment numbers/State Stats Terry will talk about Veteran strength and employer needs. LUNCH Navy Pre-Sep Day 1

Types of Service Discharges JAX/Norfolk Types of Service Discharges Honorable Discharge General Discharge Under Honorable Conditions Other Than Honorable (OTH) Discharge Bad Conduct Discharge (Issued By Special Court Martial Or General Court Martial) Dishonorable Discharge Entry-level Separation SPD code will identify earned benefits (or not) Navy Pre-Sep Day 1

InvolSeps Additional Benefits JAX/Norfolk InvolSeps Additional Benefits 180 days of extended medical care for self and family 2nd opportunity to enroll in Montgomery GI Bill NAF hiring preference for self and family 2 years commissary and base exchange privileges Continued use of military family housing for up to 180 days on a Space A basis Pg. 175 Navy Pre-Sep Day 1

It’s About Being Prepared PageS 11-13

JAX/Norfolk Why this is important Transitioning to civilian life is the second most significant – and complex – passage most of the Sailors you counsel will navigate up to this point in their lives. Navy Pre-Sep Day 1

JAX/Norfolk 1/11/2019 Objectives You understand what’s at stake during the transition process You can communicate the stakes to those you counsel You can help Sailors connect the dots between all of Pre-Sep elements and TGPS, Track, and Capstone activities and a rewarding life and career Navy Pre-Sep Day 1

JAX/Norfolk Key Points Military service is a great foundation for a rewarding career, but it’s not an automatic win Distracting and competing priorities nearly always interfere with setting Goals, creating and implementing Plans, and thus Success Navy Pre-Sep Day 1

JAX/Norfolk Using this Tool Collect stories, examples, anecdotes, testimonials, and cautionary tales for as many of the benefits and dangers on the list as possible Share these with Sailors when you review these lists with them; they are much more memorable and convincing than bullet points by themselves Navy Pre-Sep Day 1

Exercise Brainstorm at your tables to: JAX/Norfolk Exercise Brainstorm at your tables to: Come up with at least 3 examples of a successful and unsuccessful transition experiences you have observed Identify additional positive or negative consequences of successful or unsuccessful transitions Navy Pre-Sep Day 1

Veteran Employment Dynamics

Housing Family Matters Earning a living Finances Health Care JAX/Norfolk Housing Where? Buy/rent? Affordability Family Matters Schools Child/Elder care (Sandwiching) Earning a living Employment or Entrepreneurship Finances Health Care PIP Factors People, Interests & Purpose Education Navy Pre-Sep Day 1

Objectives Review current unemployment data JAX/Norfolk 1/11/2019 Objectives Review current unemployment data Identify skills employers care about and the capabilities transitioning Sailors can typically offer them Explore three resources you can use to assist sailors identify their skills and interests Practice using the resources Navy Pre-Sep Day 1

Why this is important Short term JAX/Norfolk Why this is important Short term Help Sailors prepare for and take full advantage of: DOLEW MOC Crosswalk, and Specialized Tracks Navy Pre-Sep Day 1

Why this is important Long Term Not just a job, but a high quality job JAX/Norfolk Why this is important Long Term Not just a job, but a high quality job Adequate pay and benefits Satisfying work Navy Pre-Sep Day 1

JAX/Norfolk Navy Pre-Sep Day 1 https://www.census.gov/library/visualizations/2015/comm/veterans-statistics.html Navy Pre-Sep Day 1

Adequate Pay and Benefits JAX/Norfolk Adequate Pay and Benefits A single E4 with less than 4 yrs, living in barracks Base pay x 12 months = Hourly rate 2080 hours $2,370 X 12 = $13.67 hr. ($28,440/year) 2080 Navy Pre-Sep Day 1

Adequate Pay and Benefits JAX/Norfolk Adequate Pay and Benefits E4 less than 4 yrs, w/ dependents, living off base in the Norfolk area (Base pay + BAS + BAH) X 12 = Hourly rate 2080 ($2,370 + $369 + $1515) X 12 = $24.54 ($51,048) Navy Pre-Sep Day 1

But wait! There’s more…. Medical and dental coverage JAX/Norfolk But wait! There’s more…. Medical and dental coverage Specialty pay & allowances Child care, MWR, JAG, Commissary, etc. Tax advantage for BAH/BAQ* Paid Time Off: Leave, sick time * militarypay.defense.gov/Pay/Tax-Information/Exempt Navy Pre-Sep Day 1

www.federalpay.org/military/calculator $1,935 * 20% = $387/month JAX/Norfolk www.federalpay.org/military/calculator (Still uses 2017 pay scales) $1,935 * 20% = $387/month Navy Pre-Sep Day 1

Making ends meet “Living wage” in Norfolk JAX/Norfolk Making ends meet “Living wage” in Norfolk Single, no dependents: $ 13.45/hr or $ 27,980/yr Couple, 2 dependents Both work: $16.95/hr or $ 35,256/yr x 2 One parent works: $ 27/hr or $ 56,160/yr In Wise County, the numbers are: $ 10.52/hr or $ 21,881/yr $ 15.33/hr or $ 31,866/yr x 2 $ 23.75/hr or $ 49,400/yr * livingwage.mit.edu Navy Pre-Sep Day 1

Three obstacles between Service members and high-quality jobs JAX/Norfolk Three obstacles between Service members and high-quality jobs Civilian employers often don’t understand how military experience yields valuable workplace skills Sailors often don’t understand or speak employers’ language We aren’t very good at identifying all of our capabilities and interests Navy Pre-Sep Day 1

Resources you can use to help Sailors identify their skills ITP VMET Evals O*NET’s My Next Move MOC crosswalk sites DOLEW Participant Guide Today Skills diagram Military Experience Wheel American Council of Education (ACE) website

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Ready, Relevant Training JAX/Norfolk Ready, Relevant Training Navy Pre-Sep Day 1

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JAX/Norfolk Exercise 1 Using the ACE Recommendations for Boatswain’s Mate, identify five skills a civilian employer might value. Table 1: BM3 Technical Skills Table 2: BM3 “Soft” Skills Table 3 : BM2 All skills Table 4: BM1 All skills Table 5: BMC All skills Table 6: BMCS All skills Pg. 235 Navy Pre-Sep Day 1

JAX/Norfolk Exercise II Team up and, using the Experience Wheel, interview each other and: Identify a key challenge or experience from one of the 6 regions of the wheel Describe one or two tasks you performed Rate (form 1 to 10) how satisfying or motivating you found the experience Describe one or more positive impacts you produced Navy Pre-Sep Day 1

Resources for Exploring Skills JAX/Norfolk Resources for Exploring Skills O*Net Online skills inventory Class handouts (Wheel, Skills diagram) VMET, ACE reports, Evals, etc. Navy COOL Learning and Development Maps Navy Pre-Sep Day 1

Military Skills Leadership training Work as a team Get along with all types of people Work under pressure to meet deadlines Emphasis on safety Conform to rules Flexible and adaptable

“Failure is not your destination.” JAX/Norfolk “Failure is not your destination.” Christine Does “Write down all movies dealing with war or the military”. Recap Employment stuff/Military Skills Krzyzewski You cannot allow a setback to stop you from achieving success. Service members bring a work ethic, a commitment, unselfishness and duty. Duke’s Coach K - army vet Navy Pre-Sep Day 1

JAX/Norfolk Facilitation Pg. 14 Navy Pre-Sep Day 1

JAX/Norfolk Why This Is Important Being able to successfully communicate with your audience, to understand their needs and to facilitate the learning, will make you a more effective counselor and set your Sailors up for long-term success. Navy Pre-Sep Day 1

Facilitation Audience Environment Trainer/Counselor Pg. 14 JAX/Norfolk What is the difference between facilitation and training? Facilitation means we want them involved. Use activities to prevent them from passively listening. Rewarding supportive behaviors. Be flexible. Predetermined activities and improvised activities. Make all your participants feel welcome, heard, comfortable, important, and respected at all times. Pg. 14 Navy Pre-Sep Day 1

The Audience Pg. 15 JAX/Norfolk This isn’t how they look to you now, but it’s how they will look after they transition. Start helping them look this way at themselves. There is a life after the uniform comes off. What will they choose to be? Pg. 15 Navy Pre-Sep Day 1

JAX/Norfolk Because when it comes down to it, their brain may be dealing with this. They need help sorting the clutter. What should you know about your audience before the session? Navy Pre-Sep Day 1

Audience Analysis and Engagement JAX/Norfolk What Do You Need to Know? Number of participants Who are your Subject Matter Experts? Group expectations Demographics of group Audience Analysis and Engagement Pg. 15 What is their expectation? Exercise pg. 16 Pg. 15 &16 Navy Pre-Sep Day 1

Audience Engagement Techniques JAX/Norfolk Audience Engagement Techniques Pg. 17 How do you engage your audience? Lecture vs Discussion - What is the difference? You move around room to engage them Ums and Ahs mean I need a minute. What is your “pause” word? Pg. 17 Navy Pre-Sep Day 1

Activity Types Icebreakers Problem Solving Activities Pg. 18 JAX/Norfolk Activity Types Icebreakers Problem Solving Activities Pg. 18 Give me some examples? Why should we use them? Are they helpful as part of pre-sep counseling? What is important that we do with these activities? Monitor Debrief and summarize Be adaptable Pg. 18 Navy Pre-Sep Day 1

The Training Environment JAX/Norfolk The Training Environment Pg. 18 What about on a ship? Pg. 20 Navy Pre-Sep Day 1

The Training Environment JAX/Norfolk The Training Environment Pg. 18 What about on a ship? Navy Pre-Sep Day 1

The Training Environment

The Training Environment JAX/Norfolk The Training Environment Pg. 20 – What can you control? Room design/windows/doors Room size Desk, lectern or platform for presenter Room noises Lighting and temperature Chairs Audio-visuals Cntrl - B Pg. 22 – Trainer Characteristics Exercise Navy Pre-Sep Day 1

Trainer Characteristics JAX/Norfolk Trainer Characteristics So what makes a good trainer? Pg. 22 Navy Pre-Sep Day 1

Good Trainers Are knowledgeable about the subject matter JAX/Norfolk Good Trainers Are knowledgeable about the subject matter Use a wide-range of examples, anecdotes, narrative and stories Use activities for effective learning Are able to answer questions Demonstrate a positive attitude Are organized Use non-verbal communication Pg. 24 Establish credibility and rapport Pg. 24 Navy Pre-Sep Day 1

Credibility CHARACTER COMPETENCE Pg. 23 JAX/Norfolk Pg. 23 What are the things that affect a presenters credibility? Define these for me. Character is how an audience regards a speaker’s sincerity, trustworthiness, and concern for the well- being of the audience. Caring Competence is how an audience regards a speaker’s intelligence, expertise, and knowledge of the subject. How are these things established? How we balance them? Does competence imply credibility? Stump the facilitator – Parking Lot (Flip Chart), Deflect it & Ask Room, Great question, please write that down and come see me at break and we’ll figure it out. What does that do? Pg. 23 Navy Pre-Sep Day 1

Basic Principles of Facilitation JAX/Norfolk Basic Principles of Facilitation Genuineness Understanding Acceptance Empathy Respect Trust Pg. 26 Have you ever had anyone come into your office and they were a complete train wreck? You have to remember that this is a scary time in people’s lives. And you have to be what? (Point to screen) You need to enable them to identify their strengths and solve their problems. All of this is part of what? Building rapport. Pg. 26 Navy Pre-Sep Day 1

Build Rapport Through… JAX/Norfolk Build Rapport Through… Listening Reflecting Encouraging Questioning Pg 27 Do you REALLY know how to listen? How long can you maintain silence? When does it get uncomfortable? To really get to know the person in front of you, you need to be able to ask questions. What kind of questions are there? Pg. 27 Navy Pre-Sep Day 1

Closed-Ended Questions JAX/Norfolk Closed-Ended Questions Advantages Easy for someone to answer Yield or clarify information quickly Disadvantages Restricts the TSM to brief answers Keeps the questioner in control May provide less information May feel like an interrogation May be heard as advice or criticism Pg. 29 Pg. 29 Navy Pre-Sep Day 1

Open-Ended Questions Disadvantages Advantages JAX/Norfolk Open-Ended Questions Advantages Invites the TSM to explore thoughts/feeling Gives them some control Conveys interest and respect Provide unexpected information Disadvantages Allows the TSM to wander from topic and lose focus or avoid topics Can lead to a series of “I don’t know” answers Pg. 29 Pg. 29 Navy Pre-Sep Day 1

Motivation or Apathy? Why are you there? Why are they there? JAX/Norfolk Motivation or Apathy? Why are you there? Why are they there? What is the “buy-in”? Pg. 31 When you are motivated, you are motivated in one of two ways: • Intrinsically: You are passionate about a task and perform it for the sheer pleasure of doing it. You are self motivated • Extrinsically: Occurs when you perform a task because some force, either external to you (money, rewards, grades, punishment) or internal to you (a value or belief that impacts your self-worth) drives to you perform. Pg. 31 Navy Pre-Sep Day 1

What’s In It For Me? (WIIFM) Pg. 32 JAX/Norfolk Pg. 32 How are you going to create buy-in for your TSM? WIIFM Exercise Pg. 32 Navy Pre-Sep Day 1

Introducing Yourself Establishing rapport Providing learner buy-in JAX/Norfolk Introducing Yourself Establishing rapport Providing learner buy-in Pg. 33 What are some things you can do? Use the person’s name Eye contact Establish common ground Pay attention to how they speak. Provide learner buy in – Why should they listen to you? Competence and Character? Pg. 33 Navy Pre-Sep Day 1

Non-Verbal Communication JAX/Norfolk Non-Verbal Communication Eye contact Handshake Head Motion Personal Space Posture Listening Pg. 35 Non-Verbal Facial Expressions, Tone of Voice, Movement, Appearance, Eye Contact, Gestures, Posture What about listening? Verbal, non-verbal and listening. Listening is up to the Receiver. They have to decode, translate and interpret. If they don’t understand they have to be able to do what? Ask open –ended questions to get the information they are looking for. Navy Pre-Sep Day 1

Ways We Communicate 55% body language + 38% tone Pg. 35 JAX/Norfolk Non-Verbal Facial Expressions, Tone of Voice, Movement, Appearance, Eye Contact, Gestures, Posture The belief is that 55% of communication is body language, 38% is the tone of voice, and 7% is the actual words spoken. Can non-verbal be mis-interpreted too? Ever get into a fight with someone over a text that was misinterpreted? What about emails? What about listening? Verbal, non-verbal and listening. Listening is up to the Receiver. They have to decode, translate and interpret. If they don’t understand they have to be able to do what? Ask open –ended questions to get the information they are looking for. 55% body language + 38% tone Pg. 35 Navy Pre-Sep Day 1

Listening Skills Squarely Face Person Open Posture Lean In Eye Contact JAX/Norfolk Listening Skills Squarely Face Person Open Posture Lean In Eye Contact Relaxed SOLER Pg. 36 Debrief Exercise Pair up participants, and have one person discuss a hobby or passion of theirs, while the other person is instructed to ignore them. Discuss the frustration that can come with not feeling heard or acknowledged, and review good body language and verbal remarks a good listener should practice. Pg. 36 Navy Pre-Sep Day 1

Visual Aids Can… Introduce the subject Provide organization JAX/Norfolk Visual Aids Can… Introduce the subject Provide organization Illustrate the subject Aid in retention Pg. 36 What can they also do (negative)? We remember 50% of what we see and hear. Go over page. Pg. 38 Navy Pre-Sep Day 1

Why Use Instructional Aids? JAX/Norfolk Why Use Instructional Aids? Multiplies efforts Motivates the trainee Introduces the subject Organization Illustrates subject Aids in retention Appeals to senses When selecting a type of visual aid, ask yourself: Does the aid contribute to my objective? Navy Pre-Sep Day 1

Basic PowerPoint Rules JAX/Norfolk Basic PowerPoint Rules PowerPoint has lots of design templates Some of them are ok This (in my opinion) is bothersome Why? Navy Pre-Sep Day 1

JAX/Norfolk Text in PowerPoint Avoid excessive verbiage leading to excessively lengthy text that is not only redundant but also repetitive and reiterative. Too much text makes it difficult to see and process the information. People will either try to read everything or copy down everything and will quickly lose interest. Use more slides, list only the key points, and add the details verbally. Navy Pre-Sep Day 1

Bullets No more than 6 bullets per slide (some recommend 4 or 5) JAX/Norfolk Bullets No more than 6 bullets per slide (some recommend 4 or 5) Keep your bullets concise Don’t use periods at the end of bullets – it is not a sentence Capitalize the first word in a bullet but no others (unless it would normally appear capped) A presentation is not a book - one thought per line No more than 2 levels of bullets per slide Because no one can read this As you can see, I broke many rules creating this presentation because I needed to give you more information. Try shortening the number of words in your bullet but keep the message strong. Navy Pre-Sep Day 1

Basic PowerPoint Rules JAX/Norfolk Basic PowerPoint Rules Keep it simple Make bullet points easy to read Don’t overwhelm your audience with unnecessary detail Be concise Keep font size large (min 28 pt) Don’t be a slave to your slides You are the star - not the presentation What else should you remember? Your slides are a visual aide You are the show – They didn’t come to watch a PPT Don’t forget your purpose Be relevant Practice, practice, practice Spell check before you present Navel/ Naval – write on white board Don’t panic Expect the unexpected Don’t be boring Navy Pre-Sep Day 1

Things to Consider Plan your presentation before you create your slides Talk to the audience, not the slides Explain content when you first show it Be prepared to give your presentation without your slides

Because at the end of the day, no one wants this.

Presentations Introduction Body Conclusion Pg. 111 Pg. 111 Introduction - Convey Purpose Talking Points/Statement Body - Standards Humanize it Conclusion – Summary and Referral information Pg. 111

Presentation Standards 8 - 10 minutes Involve and engage the audience Use notes if necessary (cards, iPad, phone, etc) What is the WIIFM? What are your local resources? Pg. 113 You are the PS Counselor Pg. 113

JAX/Norfolk 1/11/2019 Clear as mud? On your yellow pad, list a question about any of the points we covered today that need clarification. Please place it on the table in the back of the room and we will get you an answer tomorrow. Navy Pre-Sep Day 1

JAX/Norfolk And lastly… Please place your belongings on your chair including your name tent card. Navy Pre-Sep Day 1