Professor Dr. Basanta Kumar Consumers’ Empowerment and Competitiveness in the Digitised World IICECRVS DC, 2017,Kebumen, Indonesia November 15 Professor Dr. Basanta Kumar Editor The Sankalpa: International Journal of Management Decisions

Agenda Significance of the theme G 20 on Digital Economy and Consumer Rights Road ahead BKumar@Kebumen,Indonesia, 15 November 2017

G 20 Meeting on CP in Digital Age BKumar@Kebumen,Indonesia, 15 November 2017

G 20 Summit, April 7-8, 2017 Discussions centred on the question of what needs to be done to make digitalisation the force for growth and employment that it can be BKumar@Kebumen,Indonesia, 15 November 2017

Agreed Goals and Action Internet for everyone Sustainable Development Goals Promoting competition International Standards Consumer protection online Develop of national plans of action Action Getting schools ready Identifying and imparting necessary skills Supporting women and girls BKumar@Kebumen,Indonesia, 15 November 2017

Priorities Working towards finding a common understanding of ‘digital trade’, so as to allow for this trend to become better visible in statistical data, which can then be used for informed policy-making in this field. Playing an active and constructive role in international forums that work in the field of digital trade. The G20 will engage in WTO discussions on eCommerce and digital trade that will take place at the 11th Ministerial Conference at the end of 2017. Working together to better communicate the advantages of digital trade to developing countries.   BKumar@Kebumen,Indonesia, 15 November 2017

BKumar@Kebumen,Indonesia, 15 November 2017

BKumar@Kebumen,Indonesia, 15 November 2017

BKumar@Kebumen,Indonesia, 15 November 2017

BKumar@Kebumen,Indonesia, 15 November 2017

Pt Matahari Department Store Tbk: Bali, Indonesia largest department store chain. Recognising the potential of e-commerce, Matahari launched MatahariMall.com, its e-commerce platform, in September 2015. BKumar@Kebumen,Indonesia, 15 November 2017

Based on data from WSJ, one of the biggest challenges in Indonesian ecommerce is the low penetration of debit and credit cards in the country. Aware of this situation, a lot of companies offer more than one payment option (ATM transfer and cash on delivery) BKumar@Kebumen,Indonesia, 15 November 2017

BKumar@Kebumen,Indonesia, 15 November 2017

BKumar@Kebumen,Indonesia, 15 November 2017

BKumar@Kebumen,Indonesia, 15 November 2017

BKumar@Kebumen,Indonesia, 15 November 2017

Digital Security BKumar@Kebumen,Indonesia, 15 November 2017

Roads ahead The G20 have made real progress this year in recognising the importance of building a digital economy consumers can trust. The challenge now is to put the commitments into practice-a challenge that will require a willingness to work across traditional ideas of government, business and civil society to find solutions that make a real difference for consumers in a fast- moving global digital world. In this direction, I am sure that all the stakeholders in Indonesia will work in tandem to achieve the goal “Empowering Consumers for making Indonesia a Competitive force among the developing nations” BKumar@Kebumen,Indonesia, 15 November 2017

Thanks BKumar@Kebumen,Indonesia, 15 November 2017