Community Advisory Committee Meeting Operations Update Community Advisory Committee Meeting June 12, 2018

Performance Report Card Key Performance Indicator Standard May-18 FY18 On Time Performance ≥ 91% 93.0% 91.9% Excessively Late Trips ≤ 0.10% 0.05% 0.07% Excessively Long Trips ≤ 5% 4.9% 4.7% Missed Trips ≤ 0.75% 0.59% 0.74% *Denials ≤ 0% - 0.29% Access to Work On Time Performance ≥ 94% 94.3% Average Hold Time (Reservations) ≤ 120 73 81 Calls On Hold > 5 Min (Reservations) 4.3% Calls On Hold > 5 Min (ETA) ≤ 10% 7.1% 16.5% Complaints Per 1,000 Trips ≤ 4.0 3.4 *Preventable Incidents ≤ 0.25 0.19 *Preventable Collisions ≤ 0.50 0.68 *Miles Between Road Calls ≥ 25,000 38,661 *data not final

Highlights May highlights: Santa Clarita Region operating contract approved by Board; includes all new Board approved performance standards Participated in the North Los Angeles County Regional Center – Self Advocacy Group Meeting Access received a web booking demonstration; pilot project to be implemented in West/Central and Eastern regions this summer