1/12/2019 4:38 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Teams Real Work Tips for Success TRH3079 Microsoft Teams Real Work Tips for Success Tom Arbuthnot, Modality Systems Carolyn Blanding, Microsoft © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8 Do’s and 8 Don’t based on real work customer experience… 8 Do’s and 8 Don’t based on real work customer experience….. In 20 minutes!

Map your Journey Do Don’t Review new Office 365 workloads 1/12/2019 4:38 AM Map your Journey Do Review new Office 365 workloads Review all Teams policies Decide who can create Teams Plan Guest access strategy Plan Client rollout Don’t Think you can adjust on the fly Set users up for failure © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Prepare Do Don’t Evaluate your network readiness 1/12/2019 4:38 AM Prepare Do Evaluate your network readiness Rollout clients and management policies User communications Don’t Go live without thoroughly testing Surprise uses with new “features” © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Starting your Teams journey Do Understand the Teams modes Islands Collaboration Collaboration with Meetings Teams Only Use Evaluation Mode for testing Consider Teams Meetings Prop Don’t Leave users in Islands mode when you upgrade users to Teams mode © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Identifying Users for Adoption Select users from same business group Start with friendlies Don’t Upgrade boss before PA Upgrade critical users first

It’s a big change Do Don’t Be sensitive that this is a big change for users Sell the benefits Don’t Focus on what it doesn’t do that Skype did Expect users to want to change

User Adoption Training Get business buy in that training is important Provide different training modalities Communicate deployed polices Don’t Leave it to end user to take the training Limit training options Leave users guessing

Devices Do Don’t Confirm device compatibility with Teams Test devices Assume users are using the right devices © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Usage Metrics Do Don’t Measure usage Get user feedback Adapt your approach based on feedback Don’t Think no news is good news

Thanks for your time and attention

Sign Up Microsoft Teams Resource Cheat Sheet Continue Your Education https://aka.ms/O365Roadmap https://aka.ms/TeamsCommunity https://aka.ms/SuccessWithTeams https://aka.ms/CoffeeintheCloud Office 365 Roadmap All public feature delivery dates Filter by product Microsoft Technical Community Product forums and blogs Driving Adoption forum O365 Champion’s Corner Success with Teams Practical Guidance Learn how to plan, deliver, adopt and manage Microsoft Teams Skype for Business to Teams transition guidance Coffee in the Cloud on YouTube Short how-to videos for IT Pro’s and Champions Long form end user & administrator training Continue Your Education https://aka.ms/O365Champions Office 365 Champions Program Free monthly calls with Microsoft experts & peers Early access to adoption resources and tools Open to all business users, IT Pro’s and developers who want to drive adoption of cloud solutions & services Sign Up

Microsoft Teams Sessions at Ignite See more at https://aka Teams Core Fundamentals Change Management, Adoption and Success Stories BRK2159: What's new in Microsoft Teams, BRK2161: Microsoft 365, Built for Teamwork BRK3118: Microsoft Teams Architecture Update BRK3120: Troubleshooting Microsoft Teams BRK3126: What’s new in EDU? Updates to Microsoft Teams BRK3135: Learn more about security and compliance for Teams BRK3140: Microsoft Teams in the Government Cloud BRK3231: Collaboration on the Go with the Teams Mobile App BRK3370: Innovation of Teams built on a foundation of quality BRK4012: How to manage Microsoft Teams effectively BRK2160 : Scenarios to realize the value of Microsoft Teams BRK2189: Success with Teams Customer Panel – Best practices for large scale enterprise deployments BRK2366: Find out how one of the biggest retailers in Europe is using Microsoft Teams BRK3170: Driving Teams Adoption: Enabling the modern workplace with O365 & Microsoft Teams BRK2143: Improving Health Teams Collaboration using Microsoft Teams Upgrading from Skype for Business to Teams Intelligent Calls, Meetings & Devices BRK2190: Facilitating a smooth transition from SfB to Teams BRK3141: Designing your path from SfB to Teams BRK3142: Planning migration from SfB to Teams for IT Admins BRK3230: How Microsoft Does IT:  The Journey from SfB to Teams BRK2169: Reaching broader audiences with Microsoft Teams live events BRK2188: Intelligent meetings in Microsoft Teams BRK3168: Intelligent Communications across devices in Microsoft Teams BRK3232: Collaborative Calling and Business Voice in Teams

Microsoft Teams Sessions at Ignite See more at https://aka IT Pro Deep Dives BRK3113: Deep dive into the Administration Portal for Microsoft Teams and Skype for Business BRK3138: Managing Client Deployments and Updates for Microsoft Teams BRK4013: Quality in Meetings and Calling in Teams BRK3169: Understanding calling usage and diagnosing call failures in Teams BRK2461: How to choose, deploy and manage the right Teams Devices BRK4014: Deep dive on Office 365 Direct Routing BRK4016: Understanding Media Flows in Microsoft Teams BRK3229: Everything you need to know about Skype for Business Server BRK3124: How Skype for Business on-premises customers can take advantage of Teams meetings Extending Platform and Apps BRK2453: Drive Digital Transformation through Apps in Microsoft Teams BRK3119: Deep Dive into Building Apps for Microsoft Teams BRK2463: Introduction to programmable voice and video in Microsoft Teams BRK3122: Connecting Microsoft Teams to third-party meeting room devices with Cloud Video Interop BRK3136: How to manage secure, custom applications in Microsoft Teams

Microsoft Teams Resource Cheat Sheet Teams Dev Center Get started building great apps, bots & tabs for Microsoft Teams Training and tutorials Use our resources to get up to speed quickly Developer Support Announcements and program information Stay up to date on best practices and network with peers Success with Teams Developer Guidance Learn how to plan, deliver, adopt and manage Microsoft Teams Includes Skype for Business to Teams transition guidance https://aka.ms/TeamsDeveloper https://aka.ms/TeamsDevSupport https://aka.ms/TeamsDevDocs For Developers

Learn more at https://aka.ms/DiversityandTech Courtesy of Dux Raymond Sy

Please evaluate this session Your feedback is important to us! 1/12/2019 4:38 AM Please evaluate this session Your feedback is important to us! Please evaluate this session through MyEvaluations on the mobile app or website. Download the app: https://aka.ms/ignite.mobileApp Go to the website: https://myignite.techcommunity.microsoft.com/evaluations © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1/12/2019 4:38 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.