Best Practices Identified at the UAA New England Safety Summit Sept 12th & 13th 2018

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Incident Review: The Ripple Effect Korey Pontbriand Tony Denofrio Keith Pancake

Effects on Me Korey Pontbriand

Effects on Friends & Coworkers Tony Denofrio

Effects on My Family & My Future Keith Pancake

Best Practices Identified on Day One Effects on Friends & Coworkers Best Practices Identified on Day One

Incident Analysis

Key steps in an incident analysis: Separate those involved to keep perspectives untainted Don’t start the interview process directly regarding the incident – ask how the day started, ask how the commute in was, ask how the job briefing went – this helps get the whole picture and may provide insight on what the true contributory causes or root cause was The primary purpose of an incident analysis is not just to document the incident but to identify take always and prevent reoccurrence

We do not have to have an accident at our company to change a policy or procedure – through sharing of our incidents and being proactive, we can prevent accidents across company lines before they occur All items used, and pieces of the tree/limb should be preserved to aid in the investigation Crews should be trained in accident investigation procedures The incident analysis is a reactionary process, but using it for future incident prevention is proactive

Names should not be important in the incident analysis because it is all about how to prevent future incidents and not about who was involved Safe work practice violations are not being used as teaching moments, but as punishment. This is a lost opportunity. Incident analysis should include discussion on what went well during and after an incident. Although an incident occurred, some positives can be found on response, preparation, etc.

ACTIONS Our industry should start using matrices that measure positive safety excellence to counteract all the negative measurement tools we have in place The UAA may be able to develop a standardized incident analysis procedure or guidelines that can be used throughout the industry in the form of a white paper More sharing of incident investigations across company lines will allow learning at different organization before a similar event happens at another company UAA may be able to develop a members only blog to share trends and findings from incident analyses to help share information timely

Job Briefing

If quality pre job briefs are meaningful and valued, we could create an environment where “No Splash, No Ripple” environments are possible. Must be a real conversation with everyone’s input valued. Job brief creation or review must be performed in safe locations or work zones.

Digital Pre Job Briefs - Strong opinions both sides of issue. Pro: Time stamped data Data collection for companies Less paper in trucks/file cabinets Possible auto generation of hospital locations Viper Application trial - GPS locations gathered and uploaded to GF and Utility real-time. Cons: Lack of physical document for anyone to review. Password protected, limiting access to others entering job site. Battery life in cold weather. If devise is damaged or fails, no access to data. Possibly greater emphasis on checklists than paper briefs. Forgetting devise at home, leaving crew without ability to create job brief.

Importance of detailed work locations – Must be detailed enough so that emergency crews can quickly locate your position. First Aid Kits Location of kits. The correct kit for the risks. Carried into the off road locations. “Worst case scenario plan” – Lewis Tree. Worst Possible incident discussed with response plan. Multi-department work requires combined discussions and signing both groups pre-job brief.

Tree Risk Assessment

Tree Risk vs. TRAQ Towards the Tree Worker Training: Knowledge is wide ranging between workers Training doing OJT Lack of Training Lots to do with Experience

Planning: Tree Plan vs. Work Plan (Pre Job Brief) Right Crew and Equipment Opportunities: On every level for Knowledge Transfer Benefits – Safety, Production, Utility

Customer Conflict / Hostile Customer

Increased customer outreach and education Utilities - Why & How we do what we do Proactive customer engagement vs. reactive  Know your work and explain it fully prior to start Let customer feel they are part of the decision making process Promptly handle any issues that arise Own your mistakes & fix them

Structured customer service training for new employees with emphasis on conflict resolution  First impressions / Body Language / Tone Find a common ground/”Humanize” yourself Respect & Empathy De-escalation training Know when to walk away Sensitive customer tracking databases Collective bargaining training 

Equipment Inspection

Weights- CDL vs. Non CDL trucks Gross weight & Axle weight limits Non CDL trucks with air brakes Cargo loading

Storm Work Travel- Hours of Service Regulations Utility Service Exemption 49CFR 395.2 Relief of Regulations 49CFR 390.23 Fatigued Driver 49CFR 392.3 Log book when required and Hours of Service requirements 49CFR 395 Fmcsa.dot.gov / News/ Emergency Declarations

Trailer requirements Chipper not required to be registered or plated in certain states Emergency Breakaway System- Inspecting the system/ cable length / Brake “lock up” not required DOT score Monitoring your company DOT activity/ CSA score

Driver Training/Driver File requirements/Vehicle Maintenance License restrictions Road test Under 21-year-old driver operating “intrastate” CDL driver’s Self certification of medical card and the company running a new motor vehicle record report within 15 days to verify information is attached Pre/post trip inspections Maintaining DVIR’s for 3 months

Thank you again to our sponsors!

Thank you to our hosts for supporting the UAA and our mission to continue to bring Safety Messages to our members!