Template Name: ENGAGE™ Day In The Life Of Template Description: The ENGAGE™ Day In The Life Of is a template used to help start the awareness process for impacted stakeholders. This visually shows the new process and new roles that operate the process and how they interact with each other. ENGAGE™ Stage Alignment: This template is aligned to Change Activities – Awareness & Engagement

<<Process Name>> Non IT HIGH LEVEL PROCESS & ROLES IT Process Step 1 Process Step 2 Process Step 3 Process Step 4 Process Step 5 Process Step 6 Process Step 7 Process Step 8 <<Role Name>> <<Role Name>> <<Role Name>> <<Role Name>> <<Process Name>> <<Role Name>> <<Role Name>>

<<Process Name>> Non IT SCENARIO 1: <<Enter Scenario Name>> IT Process Step 1 Process Step 2 Process Step 3 Process Step 4 Process Step 5 Process Step 6 Process Step 7 Process Step 8 <<Role Name>> <<Role Name>> <<Scenario specific text>> <<Scenario specific text>> <<Role Name>> <<Scenario specific text>> <<Role Name>> <<Process Name>> <<Scenario specific text>> <<Role Name>> <<Role Name>> <<Scenario specific text>> <<Scenario specific text>>

FILLED EXAMPLE - PROCUREMENT Non IT FILLED EXAMPLE - PROCUREMENT IT Shop Floor Requisition Approval Workflow Buyer Purchase Order Supplier / Vendor Delivery STOCK ADMINISTRATOR REQUESTER (NON ERP) REQUESTER (ERP) APPROVER (REQUISITIONS) Procure 2 Pay (P2P) APPROVER (PO) BUYER

FILLED EXAMPLE SCENARIO 1: Stock Purchases Over £50K Non IT FILLED EXAMPLE SCENARIO 1: Stock Purchases Over £50K IT Shop Floor Requisition Approval Workflow Buyer Purchase Order Supplier / Vendor Delivery STOCK ADMINISTRATOR REQUESTER (NON ERP) Diane (Store Administrator) receives the order of electrical goods which is loaded into the warehouse and she then processes a Goods Received Notification (GRN) to confirm all items have been received. This hits the stores P&L directly and the item must then be Issued for Consumption to keep stock files accurate. David (Store Sales Assistant) has realised that his electrical goods stock is running low and informs the Stores System Requester REQUESTER (ERP) Diane (Store Administrator) fills out a requisition within the ERP system which sends for approval APPROVER (REQUISITIONS) Procure 2 Pay (P2P) Paul (Store Manager) gets a notification on his phone which he reviews and clicks the approve button APPROVER (PO) BUYER Colin (Senior Category Manager – Central Procurement) first approves the order and due to the value and approval hierarchy (over £50K) this requires an additional approval from Lucy (South West Stores Ops Manager) Mary (Regional Administrator) receives all of the requisitions from her territory and then raises a formal Purchase Order for £51K on behalf of the store whilst checking against budgets, she selects the standard supplier and sends for formal approval