SPAIN MERCEDES RUBIO PASCUAL Deputy Director of Better Regulation Ministry for Public Administration

APPROACH OF ADMINISTRATIVE BURDENS OF CITIZENS IN SPAIN Plan 2006-2008 to Improve the Public Administration (Moderniza) Guidelines for the relationship with the citizens: 24 hours Administration (e-Administration) Simplification of administrative procedures Transparency & participation 2

REDUCTION OF ADMINISTRATIVE BURDENS FOR CITIZENS: ORGANISATIONS INVOLVED (I) 3

REDUCTION OF ADMINISTRATIVE BURDENS FOR CITIZENS: ORGANISATIONS INVOLVED (II) 4

SERVICES/LEGISLATION WITH HIGH ADMINISTRATIVE BURDENS METHODOLOGY USED TO MEASURE/TO GET INSIGHT INTO ADMINISTRATIVE BURDENS FOR CITIZENS SCM IEB (Burocratic Effort Index) E-mail of the Public Administrations Ministry www.060.es SERVICES/LEGISLATION WITH HIGH ADMINISTRATIVE BURDENS FOR CITIZENS On study 5

Network of Information Offices (RED 060) eDNI What measures are taken to decrease the administrative burden for citizens? Law 11/2007 of Electronic Access to the public services (ex. access to public services through the Internet, mobile phone, TV or any other new electronic device) Network of Information Offices (RED 060) eDNI Special on-line services in the Ministry of Public Administrations website (ex. receive information by SMS on the on-going public service exams). On-line tax revenue payment procedure On-line Social Security Procedures (ex. request of labour life data) Etc. 6

EXPECTATIONS OF LEARNING GROUP Interchange opinions, experience & knowledge of best-practices Participate in a high-level experts network MERCEDES RUBIO PASCUAL 7