May 2014

TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US Market Intelligence – Core Products

Market Intelligence – Team Members Filip Wuebbeler, Senior Manager Focus:Team Leader / Northern Europe / Product Development Lara Green, Soft Intelligence Executive Focus:Country Roundups Development & Roll Out, Blogs Natalie Armitage, Graduate Trainee Focus:Compare Countries Enhancements, Market Presentation & Class Review Robert Shearman, MI Data Analyst Focus:Compare Countries, Better Market Intelligence Project Work, MI Portal Chris Brown, Americas Analyst Focus:Americas / Italy / Spain / Class Review / Engagement Strategy / MI Surgery Sessions Tom Grace, Asia Pacific Analyst Focus:Asia Pacific / South Africa & Ireland / V25 Strategy TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US Lewis Baxendine, Apprentice Focus:Class Review Lite Roll Out, Market Presentation

Market Intelligence – Where we fit in… CRYSTAL CRYSTAL provides Lloyd's market participants with access to international regulatory & taxation requirements MARKET ANALYSIS & BUSINESS INTELLIGENCE MARKET ANALYSIS & BUSINESS INTELLIGENCE provide analysis on past, present and future performance of syndicates and the market MARKET INTELLIGENCE MARKET INTELLIGENCE provides Lloyd's market participants with information on international insurance markets from a Lloyds perspective TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US

© Lloyds 2012 One-stop shop for country stats (Economic Trends, Insurance Market Size by Class & Lloyds Premium Trends by Detailed Class) * Based on s, Telephone Calls, Surgery Session with around 150 Market Participants in 2012/2013 WHAT OUR MARKET SAID*… Visual Representation (Ability to see trends using via visualisation tools) Raw data (Ability to download raw data for own analysis) > MARKET INTELLIGENCE SOLUTION Compare Countries Tool launched (Tool contains Macro Stats from IMF ( ), Insurance Market Stats (around 60), Lloyds detailed premium trends ( ) for 200+ territories Google Motion & Google Heat Maps (Tool contains visualisation tools developed by Google) Raw Data available as Excel Pivot Table (Managing Agents can download all underlying data from password-protected Excel spreadsheet on lloyds.com) TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US

© Lloyds DEVELOPMENTS (1 of 2) Enhancing Macro Data Adding further macro data (World Bank, BP Statistics etc.) (gather during January 2014) Sharing enhanced Macro Data Dashboard Functionality + enhanced Macro data to be shared on lloyds.com for Lloyds Managing Agents and a reduced version for Brokers (published on 18 March 2014) TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US

© Lloyds DEVELOPMENTS (2 of 2) Enhancing Insurance Data Adding further dimensions of local insurance classes (as per regulator / association) for Lloyds Managing Agents (roll out in July 2014) Enhancing Lloyds Data Adding further dimensions (i.e. incurred loss ratios) (where appropriate) for Lloyds Managing Agents (explore in May 2014) TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US Managing Agent Compare Countries Managing Agents will receive an enhanced version of their tailored data which will include the above enhancements via a Secure Delivery Mechanism (i.e. not hosted on lloyds.com) (H2 2014)

© Lloyds 2012 * Based on s, Telephone Calls, Surgery Session with around 150 Market Participants in 2012/2013 WHAT OUR MARKET SAID*… Standardised Country Fact Sheet (Quick summary of Lloyds business, insurance markets and macroeconomic indicators; Lloyds licence) Latest update on economy & political situation in key markets (Ability to see latest economic & political analysis) List of top insurers/cedants, key classes & Lloyds stats by country (Top market players, classes of business, Lloyds business profiles by class, office contact details) > MARKET INTELLIGENCE SOLUTION Country Profiles launched (54 Country Profiles on the worlds top insurance markets) Economic & Political Summary (Partnership with Global Insight allows the team to concentrate on insurance market analysis) Key Insurance & Lloyds stats (Top Market Players, key classes of business, Lloyds business snapshot & summary of Lloyds Country Development Plan) TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US

© Lloyds TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US 2014 DEVELOPMENTS Country MI pages which summarise all MI by country on one page: All MI products listed on one page (end of February 2014) Contact details of MI Analyst & Country Manager where available (end of February 2014) Useful links (end of February 2014) Economic Snapshots (end of February 2014) Country MI pages now available: > Pick a Country Country MI pages now available: > Pick a Country

© Lloyds 2012 * Based on s, Telephone Calls, Surgery Session with around 150 Market Participants in 2012/2013 WHAT OUR MARKET SAID*… Detailed insurance & Lloyds business trends & outlook (Analysis of premium development in territories where Lloyds has a Country Manager) Summary of key opportunities & challenges for Lloyds in market (A Lloyds perspective on how our market performs locally) Outline of local Market Development Initiatives & Events (Summary of key local initiatives and local Lloyds events) > MARKET INTELLIGENCE SOLUTION Market Presentation launched (Market Presentations covering 28 markets held annually & hosted on lloyds.com) Business Class & distribution trends (Local intelligence coupled with detailed analysis of soft & hard intelligence tailored to specific markets) Opportunities for Lloyds (Key pointers for who & what to target; meet the Lloyds Country Manager & peers from the market) MANAGING AGENTS & LLOYDS BROKERS CAN SIGN UP TO BE ON INVITE LIST: MANAGING AGENTS & LLOYDS BROKERS CAN SIGN UP TO BE ON INVITE LIST: TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US

© Lloyds 2012 * Based on LMA Working Group + Surgery Sessions during 2012 / 2013 WHAT OUR MARKET SAID*… Class of business premiums & loss trends by territory (Specialist class of business premium & loss trends by geography) Comparison of Lloyds premiums & loss ratios trends (Class of business premiums and loss trends by geography) > MARKET INTELLIGENCE SOLUTION Class Review built with LMA Support (Panel of underwriters used to devise reports in 2010 for US E&S Market) Class Review roll out for key territories Top 4 E&S Markets, Total US, UK, Mexico, Brazil, Turkey, China, India, Japan, Canada, Australia, South Korea Further commentary added to paint fuller picture (China also includes further commentary in addition to merely stats, this has been applied to any updates or new Class Reviews since) SIGN UP TO BE ALERTED ON NEW RELEASES: SIGN UP TO BE ALERTED ON NEW RELEASES: TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US

© Lloyds DEVELOPMENTS (1 of 2) Streamline Planning + Follow Up Surveys (January 2014) New features for new report on South Korea (April 2014) Structured Analytical Framework Semi-Automating Lloyds Data Refreshed Branding TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US

© Lloyds DEVELOPMENTS (2 of 2) Releasing Class Review Lite (April 2014 onwards) (Lloyds Class of business premiums and incurred loss ratios (for Managing Agents only) on key territories currently covered by 54 Country Profiles); this will serve as a basis for fuller Class Reviews for key territories where Lloyds has a significant presences and/or where market appetite indicates demand for further market analysis) Lloyds Analysis by Lloyds High Level Class (Broker Version will only include premium trends) TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US It is expected that Class Review Lite will morph into a full Class Review* Dependent on: Market appetite Country Manager input MI Resources First Example launched: Class Review – Lite – Poland *local market statistics + commentary

© Lloyds 2012 WHAT OUR MARKET SAID*… C SIGN UP TO BE ALERTED ON NEW RELEASES: SIGN UP TO BE ALERTED ON NEW RELEASES: Local intelligence from Country Managers (Local news including key news from cedants, local brokers, service companies & coverholders) Plugged into key local industry and Lloyds events (Ability for Managing Agents to be notified of key events) > MARKET INTELLIGENCE SOLUTION Country Roundups launched (Local news summary sourced from the participating offices were launched for Europe (10) and extended to Asian offices (4) in 2013) Total universe of 3,600+ sign ups (A marketing list of around 3,600 contacts has been built up since its launch in Q1 2012; sign ups are by geography, which allows Country Managers to target messages to an audience of underwriters & brokers who are interested in a specific territory. Provides a direct channel to CMs (Provides Country Managers (CMs) with a list of clients they can target for Market Development Activities) Receive notification for new Market Intelligence (Ensuring that Managing Agents & Brokers are notified of material MI updates – i.e. Class Review) * Based on s, Telephone Calls, Surgery Session with around 150 Market Participants in 2012/2013 TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US

© Lloyds C 2014 DEVELOPMENTS Redevelop webpage to turn stories into: Searchable (end of February 2014) Ability to archive soft intelligence (end of February 2014) Easily updateable soft intelligence content (end of February 2014) TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US

QUESTIONS STAY INFORMED Market Intelligence – Where to find us TEAM MEMBERS TEAM MEMBERS WHERE WE FIT IN WHERE WE FIT IN COMPARE COUNTRIES COMPARE COUNTRIES COUNTRY PROFILES COUNTRY PROFILES MARKET PRESENTATIONS MARKET PRESENTATIONS CLASS REVIEW CLASS REVIEW COUNTRY ROUNDUPS COUNTRY ROUNDUPS WHERE TO FIND US WHERE TO FIND US BOOK MI SURGERY* *MI Surgery Sessions can be held at Lloyds for Syndicates & Lloyds Brokers or in their respective London offices VISIT OUR WEBSITE