BUS 497a: Capstone: Strategic Management

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BUS 497a: Capstone: Strategic Management

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BUS 497a: Capstone: Strategic Management Course Introduction Wayne Smith, Ph.D. Department of Management CSU Northridge Updated: Saturday, January 12, 2019

Introduction Course Logistics Course materials (frontload)

Academic Focus Key Assumptions Skills, Knowledge, and Abilities Locus Can be Learned and Can be Continuously Improved Self-efficacy Skills, Knowledge, and Abilities What are Skills? Locus Internal

Academic Focus (cont.) Personal Objectivity Bests Qualitative Research Reflective Bests Best in communication In every time; in every place; in every context; Best in observation Anthropologists Qualitative Research In-depth Interview, Oral History, Focus Group, Ethnography, Content Analysis, Case Study

Personal Competencies for Managerial Success All competencies are important, but a few competencies characterize the key differences between professionals and managers. These are relatively indifferent to country, economy, industry, firm, salary, rank, seniority, etc. Ethics and Values; Integrity and Trust; Compassion; Managing Diversity; Successful managers know that trust is the true organizational currency. Action Oriented; Command Skills; Managerial Courage; Standing Alone; Successful managers shrewdly demonstrate a bias towards action. Interpersonal Savvy; Organizational Agility; Political Savvy; Creativity; Successful managers have behavioral flexibility to adapt to reach any goal. Developing Relationships with Bosses, Direct Reports, and Peers; Successful managers are constantly cultivating and nurturing relationships. Managing Through Systems; Personal Learning; Successful managers are the best at self-initiated learning, and the best at visualizing invisible structures in entire organizational ecosystems. Tolerance for Ambiguity; Dealing With Paradox; Conflict Management; Successful managers thrive in environments of uncertainty. e.g, Non-routine decision-making; unclear goals, tasks, and outcomes; role conflict

Tolerance for Ambiguity (Why is it important?)

Tolerance for Ambiguity (How do we deal with it?)

A Story I have a friend…

Your Managerial Career Trajectory (i.e., the perspective from MGT 360) Organizational Behavior Leadership Power Motivation Conflict Resolution Communication Teams Strategy Measurement/Control Organizational Impact Technical Analysis Vision/Mission/Goals Management Decision-making Org. Culture/Change Human Resources Ethics/CSR Managerial Roles A 40-year work life

How, specifically, do we develop management skills?

Some Recent Examples Wall Street Journal “Investigators Repeatedly Warned Navy Ahead of Deadly Collisions” “Uber CEO Says He Needs ‘Leadership Help’ After Video Shows Him Berating Driver”