Pembridge Villas Practice Survey 2016/17

Demographics

Employment Status

Age of responders

How long on average do you have to wait to be seen in the walk in clinic for the following members of staff?

How would you rate your experience at the surgery with the following staff?

How would you rate our Wholesystems Service?

How would you rate our Out-of-Hospital Services?

How would you rate the communication of test results via Results Telephone Line?

How likely are you to recommend our GP practice to friends and family?

Comments about results line GOOD Giving results twice a day helps Happy with it Twice daily results helped a lot Good idea Easy helpful system BAD Drs should call pts and provide copies Get results online Did not know twice daily results No info slips Not used service Suggest 2 full days for results

Suggestions for health promotion day Smoking Obesity Dementia Healthy Diet Fertility Weight loss Diabetes Cancer prevention First aid How to manage stress Pregnancy Mental health Menopause Sexual Health 60+ wellbeing Mental health Menopause Sexual health 60+ wellbeing Self-help Complementary therapies Staying well in winter Vitamins Good diet for kids NHS and how it works Alcohol Allergies and food intolerance Support groups Exercise Keeping fit

If we could change one thing about your care or treatment to improve your experience what would it be? Hours/clinic Open Weekends/evenings Open more hours Reduce waiting time in walk in Increase length of walk in clinics Be on two drs list not one Online booking and cancelling Sooner drs appts More bookable appts urgent appts telephone line that is not busy Staff More female drs Drs to listen more More can do not cannot do Smile from reception One dr prescribes the other stops it Check pts deeper More consultation amongst drs when not clear More experienced phlebotomist more time to discuss/explain Surgery Waiting room needs a makeover Wait outside no cover Softer chairs in reception Cleaner surgery more tidy Bigger premises Don’t use mobiles in waiting room People need to control their children Services Blood tests in the evening See pt’s out of the area Telephone appointments

Suggestions to improve services Use of email Wait outside before surgery starts New pt’s on separate days Children’s dr only Info slip for patients Incorporate complementary medicine Reception staff to have customer approach training Open at 8.00am Prioritise kids and elderly in walk in On day appointments Don’t phone for flu jab Too many posters in waiting room Reception to greet people with a smile Waiting times too long Be able to refer to other hospitals Pt privacy and confidentiality- improve it Background music Refer if not experienced