ANALYTIC HIERARCHY PROCESS MATRIX ABOUT AHP

The AHP Matrix

The Normalized Score Matrix

Customer Satisfaction Index Survey Form

Use Of AHP Template AHP or Analytic Hierarchy Process Matrix Template is used for evaluating the Customer Satisfaction Index (CSI) or to know Customer Preferences called “Percent Ratio Scale Of Priority” of the Customer.

Example

Example

Normalized Score Table

AHP Results This is the Percent ratio Scale of Priority Column. This is also called Customer Preference. Here it can be clearly seen that for This Particular Customer “Response” from VOITH carries the greatest preference. The customer rates “Response” from us at the highest priority and is implying that the Marketing Deptt. or the sales backup team is giving maximum response.

How To Proceed?

About AHP

Converting The Scores

Scoring The Matrix

Interpreting AHP Results

Studying Variance & Paired Comparison through AHP

AHP & CSI Data Chart

Normalized Score Revisited This is the Percent Ratio Scale of Priority or the customer preferences prioritywise. Higher score mens high priority for that particular parameter

Pareto Chart & AHP

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