HRO Today Services and Technology Association October 18, 2018 The New Future of HR: A Standard for Ethics and Performance in Service and Technology HRO Today Services and Technology Association October 18, 2018

According to Merriam Webster: “Standard” a: something established by authority, custom, or general consent as a model or example : CRITERION Elliot

According to Merriam Webster “Ethic” a: a set of moral principles: a theory or system of moral values b: ethics plural in form but singular or plural in construction : the principles of conduct governing an individual or a group professional ethics c: a guiding philosophy Debbie

According to Merriam Webster: “Performance” 1a: the execution of an action b: something accomplished : DEED, FEAT 2: the fulfillment of a claim, promise, or request : IMPLEMENTATION Elliot

Our Goal Today To engage the community of practitioner and provider representatives in an active discussion To establish a process to develop a Standard of Ethics and Performance concept document for signatories to adopt To constitute a committee structure to develop the standard To consider strategies for review, certification and “enforcement” Elliot

What is Ethics and Performance in HR? Audience Question: What institutional structures exist today to assure buyers of HR services and technology of that their providers? What additional assurance could be provided by a standardized definition of ethics and performance? Elliot

What Should be Included in A New Standard? Audience Question: What are some of the words, concepts and communication points that should be included in a standard? Debbie

The Value of Being “Certified” Audience Question Initial companies can become signatories, but how should providers be certified? How can the HRO Today Services and Technology Association ensure that the certification has value to prospective buyers of services and technology without creating an onerous and intrusive process? Elliot

How Do We Get Started? Audience Question What is the best way to construct a credible working group to build the criteria and design a certification process? (Any volunteers…hint, hint) How do we educate the practitioner audience that this will be a community driven and credible program and to draw potential partners from a “certified” list? Debbie