What you need to include in Task A Explain in detail: Make a point Give evidence or an example Explain “How?” or “Why?” Use the word “…because…”

Task A: Article “Explain the role of effective communication and interpersonal interaction in a health and social care context.” Introduction – who you are and where you work. Who you work with. Why effective communication is so important in your setting or in health and social care in general: How does it benefit staff and service users? What could go wrong if communication was poor?

Contexts – the situations where communication takes place in your setting or a health and social care setting: 121s Groups Formal Informal Between colleagues Between professionals and service users Multi-agency and multi-professional working

Types / forms of communication What are they? Text messaging, written communication, oral, signing, symbols, touch, music and drama, objects of reference, arts and crafts, technology Give examples in health and social care When and why might they be used? Types of Interpersonal Interaction What are the two types? Speech and language: first language not English, dialect, slang, jargon Non-verbal: posture, facial expression, touch, silence, proximity, reflective listening Give examples or scenarios for each one How can they be used positively / negatively when communicating?

Communication and language needs and preferences – individuals’ preferred method of communication: BSL Makaton Braille Use of signs Symbols Pictures and writing Objects of reference Finger spelling Communication passports Human and technological aids to communication Variation between cultures