Results of a Finnish Customer Perception Survey on Taxi Services

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Presentation transcript:

Results of a Finnish Customer Perception Survey on Taxi Services 4th International Taxi Forum Cologne 5.11.2010 Results of a Finnish Customer Perception Survey on Taxi Services Nina Nizovsky The Finnish Taxi Owners´Federation IRU www.taksiliitto.fi

Image is important to taxis Reliability and safety are key factors in taxi service Taking a taxi is many times the only option But only if one can trust the taxi service In Finland reliability is of utmost importance The Finnish taxi system is well controlled The Ministry controls quality The Taxi Owners´ Federation makes regular surveys to assure high quality www.taksiliitto.fi