F1 -  QUALITY STANDARDS.

Slides:



Advertisements
Similar presentations
I 1 ISO 9000 Quality Management System ISO 9001: What is ISO 9000 ? u Series of international standards for quality systems. u specify requirements.
Advertisements

Introduction to Environmental Management Systems (EMS)
1 Certification Chapter 14, Storey. 2 Topics  What is certification?  Various forms of certification  The process of system certification (the planning.
Stock Control, Quality Control and Quality Assurance.
Greg Baker © Part Two TQM – The Role of the Quality System Chapter # 5 System design and contents According to ISO 9001:2000.
1 IBC – Quality – QA, QC, QM, BSI, ISO, TQM, DCM, MFI…… (special thanks to Geoff Leese)
International Organization for Standardization AIMS MANAGEMENT CONSULTANTS Vijay Garg ,
Standardization. Introduction A standard is a document. It is a set of rules that control how people should develop and manage materials, products, services,
Software Process Improvement Initiative
OHT 2.1 Galin, SQA from theory to implementation © Pearson Education Limited 2004 Software Quality assurance (SQA) SWE 333 Dr Khalid Alnafjan
JENN SHAFNER BRIAN KROUSE CLINT KEHRES. Pre ISO 9000  The BS 5750 standard required factories to document manufacturing procedures.  BS 5750 was known.
ISO 9001:2000 By CEO’s. Evolution Quality assurance in Defence Industry's need for standards UK Government “Quality is everyone's business” 1971-British.
Consumer Protection. Testing Quantitative Test ( measurable) Qualitative Testing (opinions) Sensory Testing (opinions)
ISO 9000 & TOTAL QUALITY ISO 9000 refers to a group of quality assurance standards established by the International Organization for Standardization.This.
Quality Control and Quality Assurance. Quality Why is Quality a Concern? Gives competitive advantage Encourages return purchases Provides customer with.
Software Project Management Lecture # 10. Outline Quality Management (chapter 26)  What is quality?  Meaning of Quality in Various Context  Some quality.
Software Project Management Lecture # 11. Outline Quality Management (chapter 26 - Pressman)  What is quality?  Meaning of Quality in Various Context.
BASIC CONCEPTS OF QUALITY QUALITY QUALITY CONTROL QUALITY ASSURANCE QUALITY MANAGEMNT TOTAL QUALITY MANAGEMENT ISO SYSTEM.
4.3 Achieving Quality Production
Quality Management.
Quality Management Managing the quality of the software process and products.
Chapter 24: Developing Effective Operations QUALITY.
THE KITEMARK BSI. BACKGROUND The Kitemark BSI is the overarching organisation  UK Product and service quality certification mark  Owned and operated.
QUALITY UNIT 2 TOPIC 2. WHAT IS QUALITY? Features of a product that satisfy customer requirements. This means that quality means different things to different.
Software Quality Assurance. Software Quality Software quality is defined as the quality that ensures customer satisfaction by offering all the customer.
Promoting Quality in Fire Safety Presentation by:.
Operational Excellence Quality and Customer Experience Operational Excellence Quality and Customer Experience Product Lifecycle Management.
UNIT: MANAGING PEOPLE & ACTIVITIES  Royal Agricultural College Modular Scheme Cirencester College Foundation Degree in Business 2006/2007 Management of.
Quality Control Unit 3 Topic To understand the nature of quality control & quality assurance.
To understand the nature of quality control & quality assurance
BRC Packaging ISSUE 5 Global Standard for Packaging and Packaging Materials.
ISO Certification For Laboratory Accreditation ISO Certification For Laboratory Accreditation.
ISO Certification Consultancy Information regarding various International management systems and certification consultancy offered by Punyam Management.
We have - The CE Mark Indicates safe, flawless and quality goods to be supplied to the European market Proves that the product conforms to EU health and.
Software Process Improvement Initiative
PowerPoint presentation
BASIC CONCEPTS OF QUALITY
Use this website for more information and exam questions on Quality
Quality Brian Russell.
QUALITY ASSURANCE.
QUALITY ASSURANCE AND CONTROL
Quality Control.
CIMA E2 Project and Relationship Management.
Implementing quality systems
AQA A-level Business © Hodder & Stoughton Limited 2015
BASIC CONCEPTS OF QUALITY
Group No.2 Sagar 07 Husain 08 Sunil 09 Arup 10 Rahul 11 Saad 12
Overview of ISO 9001:2015 –Quality Management SysteM
Building Customer Relationships Through Effective Marketing
Definitions.
BU IS GIG Chemical, Oil & Gas
International Organization International Organization
BRC Packaging ISSUE 5 Global Standard for Packaging and Packaging Materials.
The Marketing Mix – product and price
Lockheed Martin Canada’s SMB Mentoring Program
LEAN PRODUCTION AND QUALITY MANAGEMENT
QUALITY MATTERS - OVERVIEW OF ISO QUALITY MANAGEMENT SYSTEM
Worksheet Guidance   Triangles Circles Squares Quality & ISO9001 No Each
F4 - THE IMPORTANCE AND BENEFITS OF QUALITY MANAGEMENT
  Triangles Circles Squares Quality & ISO9001 No Each Target Red 4
QUALITY At Higher you will need to know:
International Organization International Organization
Chapter # 1 Overview of Software Quality Assurance
American National Standards Institute
AQA A-level Business © Hodder & Stoughton Limited 2015
International Organization International Organization
International Organization International Organization
ISO 9001.
Internal influences on marketing
Presentation transcript:

F1 -  QUALITY STANDARDS

Overview of key concepts Quality is all about customer satisfaction. Quality is important because it affects a customer’s perception of the business – therefore it can affect present and future sales. There are several ways businesses can ensure quality is achieved – either through quality control systems or quality assurance systems.

Quality Definition: is a measure of excellence which is free from defects or significant variations. A product or service whose features consistently allow it to satisfy (or delight) customers Quality is a matter of personal opinion – so it is subjective and can vary from one customer to another.

Quality The quality of a product depends on its ability to meet customer requirements consistently. This will depend on: How well the needs have been defined (from market research) How well the firm has designed the manufacturing process How well designed the product is (the product’s USP)

Quality – tangible and intangible Image and brand Reputation Exclusiveness This could be a brand name such as iPhone Appearance Reliability Durability Functions (added extras) After-sales service Repair and maintenance needs VW has a reputation for quality in all of the above

Quality Standards This is a set of criteria used to establish quality systems which are accredited (British Standards and International Standards). Achieving these standards means the business can gain marketing advantages. Customer assurance is guaranteed.

British Standards Institution (BSI) BSI Group, also known as the British Standards Institution (BSI), is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services, and also supplies certification and standards-related services to businesses. BS5750 is the British Standard on "Quality Systems". Its equivalent in European Standards is EN29000 and in the International Standards Organisation ISO9000. This paper points out that these standards lay down formalised procedures and require documentation but do not ipso facto lead to quality assurance. https://youtu.be/B2ieJGKMGEo

International Organization for Standardization The International Organization for Standardization is an international standard-setting body composed of representatives from various national standards organizations. Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and commercial standards. ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.# https://youtu.be/JMkpMhBO5vE

Kite Marks The Kitemark is a UK product and service quality certification mark which is owned and operated by The British Standards Institution (BSI Group). The Kitemark is most frequently used to identify products where safety is paramount, such as crash helmets, smoke alarms and flood defences. https://www.youtube.com/watch?v=pKl_mhWfnug

Investors in People Investors in People is a standard for people management, offering accreditation to organisations that adhere to the Investors in People Standard.  https://www.youtube.com/watch?v=QhYUZn6PcCg

Your task Create a 5 slide PowerPoint presentation (1 cover slide and 4 slides of information) For each of the 4 standards (BSI, ISO, KM and IIP), find an example of a business/product that has it Explain the process it had to go through in order to achieve this accreditation Explain why the business did this and the advantages to the business of having this accreditation