Surgical Services Department FY 2012 Annual Report

ACS Billable Patient Contacts Per Fiscal Year (2012 ANNUALIZED)

Population Demographics 43,139 42,798 Graph values from Division for Vital Records and Health Statistics, Michigan Department of Community Health

Keystone

Keystone

Quality in patient education Answers to frequently asked questions on: What to expect How to be physically prepared What to bring Post-op pain and treatment options Gives information on: SCIP measures and how the patient can become involved. Medication safety (i.e. PCA usage) Available post-op ancillary services Family and specialty physician contact information

Involving the patient in the infection control process Pre-operative   Surgical Site Cleansing Instructions Since the introduction of pre-surgical antiseptic cloths in the OBGYN offices there have been zero documented infections in 278 consecutive c-section surgeries. In the 8 years prior to their introduction the c-section infection rate averaged 3% annually (4/109). IC statistics 03/2012

Quality Customer Service Infusion Therapy unit process development Labs completed prior to admission to shorten therapy time. Patients requiring repeat visits are admitted to the same location. Designated infusion nurses provide consistency of care and help to build nurse/patient rapport. Pre/post op patient contact form revision Simplified instructions that are easier to understand and shorter when left on answering machines. Thank you cards have had a positive impact on patients and staff. I.ma. Nurse Henry C. Tech Benjamin Dover MD Anna Stesia CRNA

Thank you