Grow Your Business with Office 365 Yammer: Working Social

Course Agenda Meet the New Office. Exchange 2013: Work Smarter Lync 2013: Unleash the Power of Communications SharePoint & OneDrive: Global Collaboration Yammer: Working Social Office 365 Plans & Partner Programs Choosing the Best Cloud Provider

Demo The Social Workplace

Enterprise social and your business Transform your business from the inside out Drive deeper, more impactful engagement on the outside… …with a comprehensive, integrated suite of social tools on the inside. Unify your people to deliver amazing customer experiences Engage your customers with smarter, savvier, and more responsive social marketing Win new customers using social insights right within your sales workflow Attract, engage, and retain your employees with a social intranet Connect, collaborate, and share with social productivity tools Connect employees, partners, and customers in real time with Lync Active Directory

Social Productivity Platform Enable secured conversations with a single social layer across the Office productivity tools people use every day. Your content always stays in sync with SkyDrive Pro Work better together on Office documents with inline conversations Communicate with multi-party HD video A single place to manage your content across SharePoint and Yammer Rich document previews Connect and discuss in real-time Post to Yammer right from within the document preview

Social Intranet Evolve your intranet by adding a real-time communication and enabling employee engagement from any device. Best-in class web publishing portal Kim Abercrombie Stay connected from any device Bring your intranet to life with dynamic conversations Communicate in real-time

Social Business Processes Improve business processes and connect business applications using a single social layer. Make your existing business apps social with in-context conversations Search across conversations, content and business data Surface updates in Yammer from siloed business apps Responses to posts show up both in Yammer and the business app

Yammer and Office 365 Roadmap Update 2013 Delivered Yammer Enterprise in Office 365 Mobile Apps Email Interoperability 2014 Connected Experiences New experiences that combine social, collab, email, instant messaging, voice, and video Today New user experience Document Conversations Email Interoperability

Extending Yammer https://developer.yammer.com Integrate Use Open Graph to surface updates in Yammer from any business app Embed Use Yammer Embed to add feeds, follows, and likes into any business app Information from Dynamics CRM appears in the Yammer Activity Stream Response to the Dynamics CRM activity show up on the Yammer feed Responses to post show up in Yammer and CRM “Richard Dickenson just updated Sales Opportunity in Dynamics.” “Join the conversation! Add your questions and comments here.”

Microsoft Dynamics 1/14/2019 Yammer and Dynamics CRM Unify your sales, service, and marketing teams around the customer experience Streamlined experience No app flipping. People-first experience designed to make your life easier. Breakdown communication siloes Enable your sales, service, and marketing teams to collaborate in real time and get the information they need. Social context for every conversation Embedded social data enables personal experiences delivered across every interaction and engagement. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.