Emergency Response Best Practices Executive Roundtable Presentation Company Name Presenter’s Name Presenter’s Title Presenter’s Phone; Email Address Company Name Presenter’s Name Presenter’s Title Presenter’s Phone; Email Address Nicor Gas Jen Eguchi Project Manager, Operational Improvements 630.388.2946 jeguchi@aglresources.com June 13, 2013

Number of Customers = 2.18 million Miles of Main = 33,000 Company Background Metrics Number of Customers = 2.18 million Miles of Main = 33,000 Number of Services = 2 million Number of Employees = 1,786

Service Territory Map

Emergency Response Challenges Current Callout Software was inadequate Inefficient assignment of techs to trouble orders Manually intensive/time-consuming process Contact information management difficult Inconsistent application of union rules Limited capacity Lack of Reporting Capabilities

Emergency Response Unique Processes Features of ARCOS: CTT – Closest to Trouble dispatching Incorporates union rules (lowest overtime, etc.) Identifies closest resource to emergency Automated callout process Auto dialer/VRU Supports Multiple Business Units: Ease of Maintenance HR System integration (job classifications, shift info etc.) Centralized/consistent callout rules Flexible contact management via web portal Reporting Enables optimization opportunities Service System Operations Delivery Watch & Protect

Emergency Response Highlights for RT CTT- Closest to Trouble Callout Self-Service Portal Bonus Features All Hands on Deck SIREN Reporting

Emergency Response Conclusion Implementation of the ARCOS product has led to more efficient and consistent processes, enabling us to improve our emergency response services to the customer. The reporting offered by the tool enables us to continually review results and optimize our staffing levels geographically enabling better response times.

Emergency Response Questions?