eGovernment - The technological potential 15.01.2019 eGovernment - The technological potential the means to establish interoperability and access to services. Presenter: Rolf Borgerud Sandhamn 13.6.2001

eGovernment - a continuum of services 15.01.2019 eGovernment - a continuum of services information dissemination dialogue services interactive transactions integrated services Commenting on use: - nearly full coverage in central government - smaller municipalities lacking - majority on phase 1&2 reading /downloading forms - advanced agencies on phase 3 forms preloaded according to my own profile - info on fields and content front- runner: tax-authorities (preutfylt selvang) - phase 4: more agencies /outside parties play together Sandhamn 13.6.2001

eGovernment - delivery channel 15.01.2019 eGovernment - delivery channel Policy: Maintain multichannel capabilities Various end-user devices Choice of language tuned also for supporting disabled Sandhamn 13.6.2001

e-services at the European level 15.01.2019 e-services at the European level Maintained and delivered at the national level Implemented in the back-office solutions Obligated to co-ordinate across borders. Constitutes the main interoperability problem Sandhamn 13.6.2001

e-services - main concerns 15.01.2019 e-services - main concerns Privacy Authentication Data exchange Public access. Security Privacy and Collected data ..... May need encryption when data is moved. Journal inn på person #pers ID og # berdrifter...? DS infrastructure may seem expensive Bekrefter at oppgaveregistert finnes - National Data Dictonary. Sandhamn 13.6.2001

15.01.2019 e-services - policies Stimulate national development initiatives in areas which require interoperability and co-ordination cross-border Digital signatures and PKI Cryptographic services for the civil sector Standardisation of metadata, using XML for information infrastructures Sandhamn 13.6.2001

What is required Gartner quote in the report “Preliminary study for the implementation of a portal for the EU Administration”: Government portals are temporary shop windows …. eGovernment plans need to focus more on developing co-operative architectures so that services be seamlessly integrated, irrespective of where they will be accessed from. Sandhamn 13.6.2001

What is required - Co-ordinated efforts should be focussed to make use of portals in the short term to obtain visibility and ready access to eGovernment services Sandhamn 13.6.2001

What is required - suggested topics of common interests Support national initiatives building competence and stimulate exchange /spread of best practise Dataflow / XML Information structures / metadata Retrieval /search engines Electronic forms Individually tuned services Digital signatures Crypto solutions Sandhamn 13.6.2001